Aftersales Specialist / Aftersales Support

Jelocorp; Midrand; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading energy company in Gauteng seeks an Aftersales Specialist to provide support in the C&I energy sector. You will handle customer queries, coordinate warranty claims, and ensure high customer satisfaction. Candidates should have a degree in Electrical Engineering or similar, along with relevant experience in aftersales or technical support in solar or electrical products. Strong communication skills and the ability to solve technical problems are essential for this role. Own transport is required.

Qualifications

• 2+ years of aftersales, technical support, or service coordination experience.
• Experience in solar, inverter, battery, or electrical products is essential.
• Own transportation & drivers license required.

Responsibilities

• Handle customer aftersales queries and technical support requests.
• Coordinate troubleshooting, warranty claims, repairs, and replacements.
• Support customers, distributors, EPCs, and installers with issues.

Skills

Technical problem-solving

Customer service skills

Communication skills

Education

Diploma / Degree in Electrical Engineering or related field

Tools

Microsoft Office

Reporting tools

Job description

Job Summary

We are looking for an Aftersales Specialist to support customers in the C&I energy sector by handling technical queries, product issues, warranty matters, and service coordination. The ideal candidate should have relevant aftersales/technical support experience in solar, inverter, battery, or electrical products, preferably within the C&I market.

Key Responsibilities

• Handle customer aftersales queries and technical support requests
• Coordinate troubleshooting, warranty claims, repairs, and replacements
• Support customers, distributors, EPCs, and installers with product-related issues
• Liaise with internal technical teams and external service partners
• Maintain accurate records of customer cases and resolutions
• Provide product usage guidance and aftersales communication
• Assist with service reporting and response time management
• Ensure high customer satisfaction and timely issue resolution

Minimum Requirements

• Diploma / Degree in Electrical Engineering, Renewable Energy, Technical Support, or related field
• 2+ years of aftersales, technical support, or service coordination experience
• Experience in solar, inverter, battery, or electrical products
• Good technical problem‑solving ability
• Strong communication and customer service skills
• Proficient in Microsoft Office and reporting tools
• Own transportation & drivers license

Preferred

• Experience supporting C&I customers, EPCs, or installers
• Understanding of warranty procedures and field service coordination
• Experience in a multinational working environment