Senior Technical Support Engineer

Canadian Solar Inverter; South Africa; On-site; USD 1,729 - 4,035; Full time

Job summary

An established industry player in renewable energy is seeking a dedicated technical support professional to enhance customer service and product knowledge. This role involves answering technical inquiries, coordinating product launches, and managing a global product database. The ideal candidate will possess a Bachelor's degree in Power Electronics or Automation, along with over five years of relevant experience. Join a dynamic team where your expertise will contribute to innovative solutions in the renewable energy sector. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Over 5 years of experience in technical support and market promotion.
• Ability to adapt to high-intensity work and proactive with strong responsibility.

Responsibilities

• Answer technical/product questions from sales/customers to provide solutions.
• Coordinate with departments to produce deliverable materials for product launch.

Skills

Technical Support

Communication Skills

Project Management

Teamwork

Problem Solving

Education

Bachelor’s in Power Electronics

Bachelor’s in Automation

Tools

Office Software

Job description

Direct message the job poster from Canadian Solar Inverter

Responsibilities:

1. Responsible for answering technical/product questions from sales/customers to provide product solutions.
2. Responsible for coordinating with related departments to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual, and technical training documentation.
3. Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy and timeliness of all external technical documentation.
4. Sorted out product highlights and formed training courseware according to the established product parameters/function definition, conducted regular technical training for sales/customers to improve the product knowledge level, and collect product feedback from sales/customers.

Relevant Experience and Qualifications:

1. Bachelor’s in Power Electronics or Automation related major.
2. More than 5 years of experience in technical support and market promotion.
3. Experience in PV, PV Inverter, Energy Storage System industry is preferred.
4. Good English reading, understanding, and written ability.
5. Independent project operation ability, strong overall planning, organizational implementation ability, clear mind with strict logic, good communication in coordination and execution.
6. Ability to adapt to high-intensity work, proactive with strong responsibility, good sense of teamwork.
7. Proficiency in office software.
8. Ability to adapt to a certain degree of business trips.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Customer Service

Industries:

Services for Renewable Energy