Technical Product Support

Hire Resolve; Somerset West; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A leading automotive diagnostic firm in Somerset West is seeking a Technical Product Support Specialist. The role involves providing exceptional technical support to customers, maintaining technical infrastructure, and engaging in software testing. Candidates should possess a tertiary qualification in a technical field, with 3-4 years of relevant experience in customer support and a motorcycle driver's license. Competitive salary based on experience is offered.

Qualifications

• 3-4 years of customer support experience.
• 3-4 years of ITIL experience.
• 3-4 years in diagnostic analysis of software/hardware failures.
• Proficient in desktop and mobile operating systems.
• Familiarity with diagnostic tools and IT infrastructure components
• Proven ability to quickly learn new technical information

Responsibilities

• Provide outstanding technical product support to customers.
• Identify customer support trends for product enhancements.
• Assist with fleet maintenance of motorcycles.
• Manage company technical infrastructure.
• Maintain and troubleshoot office technical infrastructure
• Test software to ensure optimal performance
• Engage in online technical forums and knowledge sharing

Skills

Customer Support

Technical Hardware

Problem-Solving

Diagnostic Tools

IT Infrastructure

Software Testing

Communication Skills

IT Infrastructure

Networking

Firmware knowledge

Microsoft Office

SAGE

Planning

Problem Solving

Written Communication

Verbal Communication

Vehicle Diagnostics

Rapid Learning

Education

Tertiary qualification in a technical field

Tools

Microsoft Office Suite

SAGE

Job description

Hire Resolve's client, a leader in niche automotive diagnostic and accessory products, is seeking a Technical Product Support Specialist who is a tech‑savvy problem‑solver with a passion for motorcycles and a knack for providing exceptional support to join their team in Somerset West.

Responsibilities

• Providing outstanding technical product support to our diverse customer base.
• Identifying and reporting on customer support trends to drive product enhancements.
• Contributing to the improvement of our support delivery services and exploring new methodologies.
• Assisting with fleet maintenance (motorcycles).
• Managing and maintaining office technical infrastructure.
• Testing software to ensure optimal performance.
• Managing the company's online presence and contributions on technical forums.

Minimum Requirements

• Customer Support: 3-4 years
• Information Technology Infrastructure Library (ITIL): 3-4 years
• Technical Hardware: 3-4 years
• Diagnostic Analysis of Software/Hardware Failures: 3-4 years
• Tertiary qualification in a technical field.
• Motorcycle driver's license.
• Minimum of 3 years of technical customer support experience.
• Proven experience with software testing.
• Proficiency with diagnostic tools.
• Strong understanding of relevant technical product knowledge.
• Excellent knowledge of various desktop and mobile operating systems.
• Exceptional knowledge of IT infrastructure, networking, and related IT systems and devices.
• Good understanding of software and its interfaces with IT systems and other software.
• Some firmware knowledge would be a significant advantage.
• Proficient with Microsoft Office Suite and experience with SAGE.
• Strong planning & organizing skills.
• Excellent problem-solving abilities.
• Exceptional written and verbal communication skills.
• A clear aptitude for and understanding of vehicle-related diagnostic and other technical hardware and software.
• Ability to rapidly learn new technical information.

Benefits

• Competitive salary based on experience.