AFM Controller M/F

CFAO; South Africa; On-site; ZAR 350,000 - 480,000; Full time

Job summary

CFAO Africa in South Africa seeks an AFM Controller to support the Maintenance Manager and technicians, ensuring best practices are followed, KPIs are met and customer-oriented service is delivered.

You will schedule service activities, dispatch technicians, handle invoices and reporting, and maintain Kerridge records. A matric qualification and a Code 8 driver’s licence are required, with 4–6 years in the MHE or motor industries.

Qualifications

• Advanced / Expert computer literacy in MS Outlook, Word and Excel.
• + - 3 years’ experience in MHE / Motor Industry.
• Experience working on the Kerridge system.

Responsibilities

• Schedule, plan and communicate service activity to technicians and customers.
• Dispatch technicians to breakdowns, services and related jobs.
• Facilitate customer calls, complaints and queries and report outcomes.
• Plan for machines to come to the workshop and assign technicians.
• Invoicing completed jobs within 3 working days, in line with standards.
• Ensure labour recovery >80% and maintain timely CSI reports.

Skills

MS Outlook

MS Word

MS Excel

Education

Grade 12/Matric

Tools

Kerridge system

Job description

General information

Entity

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands‑on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
More information: www.cfaogroup.com

Reference number

AFM Controller-4064

Job details

Profile

Technical & Services - Technical & Services - Parts & Service Assistant

Position title

AFM Controller M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

The purpose of this position is to assist the Maintenance Manager and team of technicians to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas:
(Essential Duties & Responsibilities)

Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers.

Dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech.

Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process / result to customers.

Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered.

Compiling of sustainability report – monthly

Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)

Ensuring technicians achieve labour recovery = >80%

Submission of weekly CSI report

Ensuring that the team achieves predetermined targets.

Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.

Processing of Service, Maintenance Agreements (as and when required), updating of records on Kerridge system.

Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices.

Managing service schedules might be added to this area of responsibility.

Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning.

Scheduling of technicians / mechanics to carry out services.

Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman.

Processing of creditors invoices, creating order numbers

Submitting of tax invoices and job cards to customers for chargeable & maintenance work

Preparing quotations, submitting, following up with the customers and submitting to Product support to follow up on order numbers.

Resolve debtors’ queries and follow through until resolved.

Resolve creditors queries and follow through until resolved.

GPS amendments to be done weekly, business & private trips respectively.

Processing of technician’s overtime

Ordering of parts & following up with relevant supplier

Driver training candidates to be added to TETA data base within 5 days from training.

Load test certificate to be issued within 2 working days from testing.

General administrative duties (emailing, filing, reports, etc.)

Maintaining and updating information on database

Profile

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

Advanced / Expert Computer literacy in MS Outlook, Word and Excel

+ - 3 Years’ experience in MHE / Motor Industry

Experience working on the Kerridge system.

Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Required Certificates, Licences, Registration

Grade 12/ Matric

Code 8 driver's licence

Job location

Job location

Africa, South Africa

Location

11 Gross Street Tunney Industrial Estate Elandsfontein

Applicant criteria

Education level

1 - Matric

Experience level

4 to 6 years