Administrator X2: Customer Support - Isando

ZEDA Limited; Johannesburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Avis South Africa is seeking a dedicated client relationship professional to maintain and grow key accounts, ensuring excellent service levels and customer retention across finance and value-added products.

The role collaborates with Operations, Finance, Risk and Sales to deliver on SLAs, manage risks, and drive growth through tender support and on-boarding new solutions with current customers.

Qualifications

• Grade 12 and valid driver’s license required.
• Minimum 3 years experience in finance or value-added product environments.
• 2–3 years experience in leasing operations administration.
• Experience collaborating with Risk, Finance, Legal, IT and Operations.
• Proven ability to communicate with internal and external stakeholders.

Responsibilities

• Grow Avis brand awareness to increase market share.
• Meet customer SLA’s and KPIs.
• Identify and manage risks and communicate with stakeholders.
• Forecast growth and manage contracts with Key Accounts.
• Onboard value-added products with existing customers.
• Support tender processes for business growth.

Skills

Customer relationship management

Stakeholder management

Communication skills

Problem solving

Education

Grade 12

Tools

MS Office

Finance systems

Job description

Maintain and manage the sales customer relationship to ensure attraction of prospective customers, enhanced experience and customer retention.

Key deliverables and outputs

• Continuously grow and create an awareness of the Avis brand in order to improve the market share of Avis.
• Effectively deliver on agreed customer SLA’s in order to meet and exceed the customer(s) requirement and set KPA’s.
• Identify, minimise and manage risk (sustainability; financial stability; etc.) as well as communicate this information to the relevant stakeholders (Key Accounts Managers/Admin Manager/Tender Manager/Financial Risk Manager) to enable an understanding and an enhancement of any future strategy for the customer/business.
• In collaboration with Key Account Managers, participate in the forecasting of growth and replacement orders and manage over term/over kilometers contracts.

Operational

• Engage with existing and prospective customers to ensure that value-added products are on-boarded in line with business requirements
• Manage the process resulting from any legislative changes to ensure alignment and risk mitigation.
• Manage and enhance the day-to-day operational customer requirements (i.e. follow-up on settlements, reassessments, MRAs, etc.) in order to enhance customer experience and ensure retention.
• On an ad hoc basis, assist in the administrative process related to tenders for business growth for current customers
• Maintain customer visibility and ensure that all customer onsite policies/requirements are adhered to.

Stakeholders (internal & external customers, suppliers, shareholders, communities)

• Develop working relationships with customers and internal departments (Operations, Finance & Risk, Marketing), in order to offer the complete solution to the customer.
• Maintain best service levels to promote an enhanced customer experience
• Build customer loyalty by exceeding the customer’s expectations thereby creating a positive customer experience.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Operations, Finance & Risk, Marketing, Tenders Team, Sales Team.

External Stakeholders

Customers.

Academic Qualifications

• Grade 12
• Valid Driver’s License.

Advantageous:

• Fleet Management Qualification.

Work Experience

• Minimum 3 Years broad exposure to finance and value-added products
• 2-3 Years broad leasing Operations administration experience
• Broad exposure to specific departments (e.g. Risk, Finance, Legal, IT and Operations)
• Broad experience communicating at different levels (internally & externally)

Advantageous:

• 1-2 years customer admin experience
• Broad exposure to financial lease calculations
• Basic automotive industry experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

Applications closing date 02/11/2026