Administrator: Customer Support (Sales Admin) - Isando

ZEDA Limited; Johannesburg; On-site; ZAR 240,000 - 420,000; Full time

Job summary

ZEDA Limited in Johannesburg seeks a customer relationship and account support professional to maintain robust client engagement and loyalty. You will manage on-boarding, SLA delivery, and align with Sales, Finance, and Risk teams to optimise value-added finance and leasing products.

Ideal candidates have 3+ years in finance/value-added products and 2–3 years in leasing operations admin, with strong communication across internal and external stakeholders and a valid driver’s license.

Qualifications

• Minimum 3 years broad exposure to Finance and Value-Added Products
• 2–3 years broad Leasing Operations administration experience
• Broad exposure to Risk, Finance, Legal, IT and Operations departments
• Experience communicating at different levels (internal & external)

Responsibilities

• Engage with existing and prospective customers to ensure value-added products are onboarded per requirements
• Maintain and manage customer SLAs to meet and exceed expectations
• Collaborate with internal teams to forecast growth and manage contracts
• Support tenders and administratives for business growth with current customers
• Ensure adherence to on-site customer policies/requirements

Skills

Relationship management

Stakeholder engagement

Communication

Risk awareness

Education

Grade 12

Fleet Management qualification (adv)

Job description

Maintain and manage the sales customer relationship to ensure attraction of prospective customers, enhanced experience and customer retention.

Key deliverables and outputs

• Continuously grow and create an awareness of the Avis brand in order to improve the market share of Avis.
• Effectively deliver on agreed customer SLA’s in order to meet and exceed the customer(s) requirement and set KPA’s.
• Identify, minimise and manage risk (sustainability; financial stability; etc.) as well as communicate this information to the relevant stakeholders (Key Accounts Managers/Admin Manager/Tender Manager/Financial Risk Manager) to enable an understanding and an enhancement of any future strategy for the customer/business.
• In collaboration with Key Account Managers, participate in the forecasting of growth and replacement orders and manage over term/over kilometers contracts.

Operational

• Engage with existing and prospective customers to ensure that value-added products are on-boarded in line with business requirements
• Manage the process resulting from any legislative changes to ensure alignment and risk mitigation.
• Manage and enhance the day-to-day operational customer requirements (i.e. follow-up on settlements, reassessments, MRAs, etc.) in order to enhance customer experience and ensure retention.
• On an ad hoc basis, assist in the administrative process related to tenders for business growth for current customers
• Maintain customer visibility and ensure that all customer onsite policies/requirements are adhered to.

Stakeholders (internal & external customers, suppliers, shareholders, communities)

• Develop working relationships with customers and internal departments (Operations, Finance & Risk, Marketing), in order to offer the complete solution to the customer.
• Maintain best service levels to promote an enhanced customer experience
• Build customer loyalty by exceeding the customer’s expectations thereby creating a positive customer experience.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Operations, Finance & Risk, Marketing, Tenders Team, Sales Team.

External Stakeholders

Customers.

Academic Qualifications

• Grade 12
• Valid Driver’s License.

Advantageous:

• Fleet Management Qualification.

Work Experience

• Minimum 3 Years broad exposure to Finance and Value-Added Products
• 2-3 Years Broad Leasing Operations Administration Experience
• Broad exposure to specific Departments (e.g. Risk, Finance, Legal, IT and Operations)
• Broad experience Communicating at different levels (internally & externally)

Advantageous:

• 1-2 years Customer Admin experience
• Broad exposure to Financial Lease Calculations
• Basic Automotive Industry experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he/she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.