Administrator - Fixed Term Contractor

Discovery Limited; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited seeks an Administrator (Contribution Management) for a fixed term contract to support world-class administration services in the Credit Control environment. The role focuses on accurate processing, problem-solving, and maintaining strong client relationships for Discovery Invest contracts post-activation.

The ideal candidate brings at least 1 year of administration experience in the LISP industry and a solid understanding of Long-Term Insurance Legislation, with familiarity in

Qualifications

• Matric
• At least 1 year administrative experience in the LISP industry
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the Lisp industry; Experience using Paradigm, Compass and Frontline is an added advantage

Responsibilities

• Contribution Management Administration
• Servicing Discovery Invest contracts post activation
• Handling general Contribution Management queries
• Processing and managing force debit requests
• Processing premium holiday requests
• Managing premium payment arrangements
• Processing debit order date changes
• Managing direct debit banking detail changes
• Investigating and resolving outstanding contribution and payment-related queries
• Ensuring all transactions are processed accurately and within agreed service levels

Skills

Questioning techniques

Customer service orientation

Conflict handling

Good communication skills

Relationship building skills

Results orientation

Assertiveness

Positive attitude

Commitmen

Time management skills

Education

Matric

Tools

Paradigm

Compass

Frontline

Job description

Administrator (Contribution Management) – Fixed Term Contract

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Invest

Discovery Invest is an ever growing fast paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

To provide a world-class service offering to financial advisers, franchises, and policyholders by delivering accurate, efficient, and professional administration services within the Credit Control environment. The successful incumbent will utilize strong administrative, problem-solving, and relationship management skills to ensure exceptional client experience while supporting operational objectives and service level commitments.

Key Outputs

The successful incumbent will be responsible for, but not limited to, the following:

Areas Of Responsibility May Include But Not Limited To

• Contribution Management Administration
• Servicing Discovery Invest contracts post activation.
• Handling general Contribution Management queries.
• Processing and managing force debit requests.
• Processing premium holiday requests.
• Managing premium payment arrangements.
• Processing debit order date changes.
• Managing and maintaining direct debit banking detail changes.
• Investigating and resolving outstanding contribution and payment-related queries.
• Ensuring all transactions are processed accurately and within agreed service levels.
• Operational Excellence
• Achieving individual and team service level targets.
• Maintaining high levels of accuracy and quality in all administrative activities.
• Participating in departmental projects and process improvement initiatives.
• Adhering to all compliance, risk, and governance requirements.
• Identifying and escalating potential risks, trends, and operational issues.

Personal Attributes And Skills

• Questioning techniques
• Customer service orientation
• Conflict handling
• Good communication skills
• Relationship building skills.
• Results orientation
• Assertiveness
• Positive attitude
• Commitmen
• Time management skills

Education And Experience

• Matric
• A minimum 1-year administrative experience in the LISP industry
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
• Paradigm
• Compass
• Frontline

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.