Administration Services Administrator (Fixed Term Contract)

Angloamericandebeersgroup; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Anglo American is seeking an Administration Services Administrator in Johannesburg on a fixed-term contract. You will handle employee changes, personal data updates and reporting line changes within established policies, delivering timely and accurate admin support.

The role requires 2-3 years of administrative experience, solid MS Office skills and strong stakeholder communication. You will work within the Talent Acquisition Operations team to ensure SLA-driven delivery.

Qualifications

• 2-3 years of experience as an Administrator.
• Matric/Grade 12 required; a Diploma is advantageous.
• Strong PC skills with MS Office proficiency.

Responsibilities

• Handle employee changes, personal data changes, and reporting line changes.
• Ensure timely, accurate service delivery per SLAs.
• Collaborate with stakeholders to complete admin actions via ServiceNow or similar systems.
• Assist with People Services invoice costing and allocation.
• Manage post-onboarding uniform ordering and related services.

Skills

Administrative skills

Stakeholder engagement

Communication

Education

Matric/Grade 12

Diploma (advantageous)

Tools

MS Office

Job description

Please note that this is a Fixed Term Contract role.

GSS People Services' focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.

Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class delivery.

The Administration Services Administrator plays a vital role in providing administration, process and query support initially across a defined range of activities inclusive of job changes, personal data changes and reporting line changes within the standards and policies. The Administration Services Team assures operations are carried out in a timely, accurate and consistent manner.

You'll look after our most important resource.

Our people.

KEY TASKS

The Administration Services Administrator is responsible for the execution of tasks, processes and resolving queries in a manner that focuses on employee changes and achieves service delivery according to agreed Service Level Agreements. As a key member of the Administration Services team within our broader Talent Acquisition Operations delivery team, the Administration Services Administrator communicates and collaborates with a wide range of internal stakeholders to ensure that all administration support actions are completed to fulfil an employee's job change, personal data change and reporting line change. The Administration Services team will also support where applicable People Services invoice costing and allocation, uniform ordering (post onboarding) and other services as requested.

The primary accountabilities will incorporate:

Technical

• Be fully accountable for all Administrative Support activities for employee changes
• Ensure a timely, accurate and positive experience is delivered to all stakeholders - GSS People Services team members, HR team members, Line Managers and Employees collaborating across multiple departments to create and deliver a seamless process
• Responsible for executing relevant tasks received via ServiceNow ensuring all case documentation created is accurate, quality checked, appropriately authorised, signed and returned (where relevant in accordance with the process) and filed within the defined employee folders per region. (Ultimately into the Employee Document Management Solution)
• Be the first point of contact for Administration Services' queries and provide basic advice, support and guidance. Troubleshoot to resolve common problems and investigate further if required.
• Provide invoice costing and allocation support to People Services teams, where this service is undertaken
• Manage the Corporate Uniform ordering support process (post Onboarding) where this service is undertaken within GSS People Services.
• Escalate technical problems through the appropriate support channels and follow up as required.
• Continually identifying process improvement opportunities in your area and communicate these appropriately
• Deliver upon the team goals and objectives set to enable SLA's and KPI's to be achieved.

People/Leadership

• Demonstrate behavior in line with the Group's values, standards and a professional workplace.
• Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals
• Report to your leader any issues you cannot address

Financial:

• Operate in a cost-effective way, within limits set by your leader.

Work Processes:

• Work within policies, processes and systems and advise your leader of any issues which impede your, or the team's performance

Minimum qualifications

• Minimum of Matric/Grade 12 certificate
• Relevant Diploma with advantageous
• Strong PC skills, with a confident approach working with the MS Office suite

EXPERIENCE

• 2 - 3 year's work experience as an Administrator.
• Experience in stakeholder engagement, liaising with a broad cross section of stakeholders
• Strong PC skills, with a confident approach working with the MS Office suite.
• Proficient written and verbal communication competency

What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We're a large, successful multinational company - and we're still growing all the time.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to di