Administration Manager

Alexforbes; Johannesburg; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Hybrid work model

Wi‑Fi allowance

Wellness programs

Savings account

Job summary

Alexforbes in Johannesburg seeks an experienced Administration Manager to lead the Retail FPC administration team and drive operational excellence, delivering compliant, high-quality support to Financial Advisers and clients.

You will coach Financial Adviser Assistants, optimize workflows across investments, retirement, risk and fiduciary administration, and partner with regional leaders to raise service standards in a hybrid work environment.

Qualifications

• Bachelor’s degree in business, Administration, Financial Planning, Operations or related field.
• Minimum 5 years' management experience within financial services, wealth management or financial planning administration.
• Proven experience leading client service or administration teams.
• Strong knowledge of investments, retirement products, risk products, LISP platforms and advisor support operations.
• Excellent stakeholder engagement, leadership and problem-solving skills.
• Experience with adviser support systems, D365 and operational reporting tools will be advantageous.

Responsibilities

• Lead, coach and develop a high-performing team of Financial Adviser Assistants.
• Drive operational excellence across investment, retirement, risk and fiduciary administration.
• Manage service delivery, workflow optimisation, turnaround times and team productivity.
• Build strong relationships with Regional Executives, Regional Managers and Financial Advisers.
• Champion process improvement, digital adoption and operational efficiency initiatives.
• Oversee governance, risk management and compliance with FAIS, FICA, POPIA and related regulatory requirements.
• Manage escalated adviser and client matters, ensuring exceptional service outcomes.

Skills

Leadership

Stakeholder engagement

Problem solving

Team leadership

Financial services knowledge

Education

Bachelor’s degree

Tools

D365

Job description

We are looking for an experienced Administration Manager to lead our Retail Financial Planning and Consulting (FPC) administration team in Johannesburg. This role is responsible for driving operational excellence, leading a team of Financial Adviser Assistants and ensuring the delivery of efficient, compliant and exceptional support to Financial Advisers and their clients.

Key Focus Areas:

• Lead, coach and develop a high-performing team of Financial Adviser Assistants.
• Drive operational excellence across investment, retirement, risk and fiduciary administration.
• Manage service delivery, workflow optimisation, turnaround times and team productivity.
• Build strong relationships with Regional Executives, Regional Managers and Financial Advisers.
• Champion process improvement, digital adoption and operational efficiency initiatives.
• Oversee governance, risk management and compliance with FAIS, FICA, POPIA and related regulatory requirements.
• Manage escalated adviser and client matters, ensuring exceptional service outcomes.

Requirements:

• Bachelor’s degree in business, Administration, Financial Planning, Operations or a related field.
• Minimum 5 years' management experience within financial services, wealth management or financial planning administration.
• Proven experience leading client service or administration teams.
• Strong knowledge of investments, retirement products, risk products, LISP platforms and advisor support operations.
• Excellent stakeholder engagement, leadership and problem-solving skills.
• Experience with adviser support systems, D365 and operational reporting tools will be advantageous.

Why Join Alexforbes?

As a certified Top Employer for 2026, we don’t just offer jobs – we build careers!

Did you know that Alexforbes was named South African Manager of the Year at the 2026 Raging Bulls Awards?

Here are more reasons why you should join us;

Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.
• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that’s shaping the future of financial services.