Admin Controller (Retail)

Staff Solutions; Humansdorp; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Staff Solutions is seeking an experienced Admin Controller to oversee cash handling, banking procedures, and daily store administration at the Humansdorp branch. You will coordinate filing, stock control, and security of the back office and cash desk, ensuring accuracy and compliance.

The role includes supervising cashiers, training staff in customer service, and enforcing company policies. A Matric and NQF5 in Retail/Business Administration are required, along with 2–5 years in a cashier

Qualifications

• Matric certificate is required.
• NQF 5 certificate in Retail/Business Administration required.
• Valid driver’s license - Code 8 unendorsed preferred.
• Computer literate: Word and Excel.
• 2–5 years in relevant sales / cashier environment.

Responsibilities

• Ensure cash ups balance with banking and banking procedures.
• Control administration and filing duties; prepare requisitions to replenish stock.
• Maintain back-office cleanliness and cashier desk area; ensure security of drop safe.
• Manage security of back office and front cash desk; ensure health & safety standards.
• Train staff in customer service at the cash desk; assist customers with enquiries and complaints.
• Manage performance, attendance, and discipline of cash desk staff; monitor timekeeping.

Skills

Cash handling

Customer service

Administrative skills

Data entry

Stock control

Education

Matric Certificate

NQF 5 Certificate in Retail/Business Administration

Tools

Word

Excel

Job description

Cash:

• Ensure that the banking is done daily in conjunction with the Store Manager as per the banking procedures
• Ensure all cash ups balance with the banking
• The drop safe must be always locked and the key kept by the Admin Controller.
• Cash float must be checked and all spare keys for the floats must be kept at a safe place sealed in packets in the safe.
• Cash floats must always balance, and the Admin Controller must take full responsibility for the safe
• When cash ups are done, ensure that the cashiers balance. If there are shortages or over banking, this needs to be investigated and relevant corrective action taken

Administration:

• Control the standard of Administration and Procedures in the Store and enforce the relevant disciplines to maintain these standards Prepare requisitions to replenish stock
• Ensure daily morning file is done as per the filing procedures. All filing duties are: Cash Control File, Petty Cash File, Stock Control File 1, Stock Control File 2, Personnel File & Internal Request file.
• Make sure all slips are signed with the necessary signature/s including over-rides, voids, and refunds, till open and so on.
• Ensure that reports are up to date.
• To be addressed on a daily basis. Start of Day Reports.
• Authorizing all transactions - 5A level.
• Lay-byes are the responsibility of the Admin Controller and the Cashiers.
• These must be checked, and spot checks must be done.
• Admin Controller to make sure all RTS is done on a regular basis
• Spot checks on Cashiers to be conducted
• Controlling of the change daily.
• General filing of memos and correspondence
• Data capturing of stock received and sent from branch.

Housekeeping:

• Maintain cleanliness in back office.
• Maintain cleanliness at the Cash Desk area and return merchandise to the floor

Security / Risk:

• Manage the security of the back office and front cash desk.
• Ensure tags are secured in the store if not attached to merchandise
• Ensuring that Health & Safety standards are met
• Prevent shrinkage by ensuring all company processes and procedures are implemented

Customer Services:

• Train staff in customer service at the cash desk
• Assist customers with enquiries and complaints
• Continuously satisfy customer needs and attract clientele

People Management:

• Manage performance and development of cash desk staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
• Manage time and attendance of staff

Job Requirements

• Matric Certificate.
• NQF 5 Certificate in Retail/Business Administration.
• Valid Driver’s License - Code 8 unendorsed (preferable)
• Computer Literate: Word and Excel.
• 2 - 5 years in relevant sales / cashier environment