Admin Controller

Staff Solutions Recruitment; East London; On-site; ZAR 150,000 - 200,000; Full time

Job summary

Staff Solutions Recruitment is seeking a Store Admin Controller in East London, SA. The role focuses on cash handling, banking procedures, and daily reconciliation, while overseeing filing, reporting, and stock data capture. You will support store operations and ensure policy compliance.

You will lead cash desk staff, manage attendance, and enforce disciplinary actions when needed, contributing to a smooth, secure retail environment.

Qualifications

• Matric certificate required.
• NQF 5 in Retail/Business Administration preferred.
• Proficient in Word and Excel.
• 2–5 years in relevant sales/cashier environment.

Responsibilities

• Ensure banking and cash-ups balance with banking procedures.
• Maintain cash control files and related reports.
• Oversee filing: Cash Control, Petty Cash, Stock Control, Personnel, Internal Requests.
• Supervise cash desk staff and enforce procedures.
• Prepare requisitions and stock replenishment orders.
• Ensure daily reporting and start-of-day reports.
• Authorize transactions at 5A level and manage breaks/shift changes.
• Monitor risk: shrinkage and security of back office and cash desk.

Skills

Cash handling

Cashier operations

Customer service

Team management

Education

Matric Certificate

NQF 5 in Retail/Business Administration

Tools

MS Word

Excel

Job description

Cash:

• Ensure that the banking is done daily in conjunction with the Store Manager as per the banking procedures
• Ensure all cash ups balance with the banking
• The drop safe must be always locked and the key kept by the Admin Controller.
• Cash float must be checked and all spare keys for the floats must be kept at a safe place sealed in packets in the safe.
• Cash floats must always balance, and the Admin Controller must take full responsibility for the safe
• When cash ups are done, ensure that the cashiers balance.
• If there are shortages or over banking, this needs to be investigated and relevant corrective action taken

Administration:

• Control the standard of Administration and Procedures in the Store and enforce the relevant disciplines to maintain these standards
• Prepare requisitions to replenish stock
• Ensure daily morning file is done as per the filing procedures.
• All filing duties are: Cash Control File, Petty Cash File, Stock Control File 1, Stock Control File 2, Personnel File & Internal Request file.
• Make sure all slips are signed with the necessary signature/s including over-rides, voids, and refunds, till open and so on.
• Ensure that reports are up to date. To be addressed on a daily basis.
• Start of Day Reports.
• Authorizing all transactions - 5A level.
• Lay-byes are the responsibility of the Admin Controller and the Cashiers.
• These must be checked, and spot checks must be done.
• Admin Controller to make sure all RTS is done on a regular basis
• Spot checks on Cashiers to be conducted
• Controlling of the change daily.
• General filing of memos and correspondence
• Data capturing of stock received and sent from branch.

Housekeeping:

• Maintain cleanliness in back office.
• Maintain cleanliness at the Cash Desk area and return merchandise to the floor

Security / Risk:

• Manage the security of the back office and front cash desk.
• Ensure tags are secured in the store if not attached to merchandise
• Ensuring that Health & Safety standards are met
• Prevent shrinkage by ensuring all company processes and procedures are implemented

Customer Services:

• Train staff in customer service at the cash desk
• Assist customers with enquiries and complaints
• Continuously satisfy customer needs and attract clientele

People Management:

• Manage performance and development of cash desk staff
• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary
• Manage time and attendance of staff

Job Requirements :

• Matric Certificate.
• NQF 5 Certificate in Retail/Business Administration.
• Valid Driver's License - Code 8 unendorsed (preferable)
• Computer Literate: Word and Excel.
• 2 - 5 years in relevant sales / cashier environment