Account Manager - Sales Support >

Redpin; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Redpin, in partnership with Currencies Direct and TorFX, seeks an Inside Sales Account Manager to nurture existing and lapsed FX partner relationships. You will retain partners, regenerate inactive accounts, and support both Currencies Direct and Exchange4Free within a fast-paced payments environment.

You will coordinate with the Sales team, manage CRM activity in Salesforce, load leads, and assist with data tasks.

Qualifications

• Minimum inside sales/account management experience.
• Strong customer relationship and communication skills.
• CRM familiarity and data hygiene discipline.

Responsibilities

• Manage a portfolio of existing and lapsed FX partners.
• Retain partners and regenerate inactive accounts.
• Collaborate with Sales to identify opportunities within territory.
• Schedule meetings and coordinate with the sales team.
• Handle inbound queries and provide product details.
• Maintain CRM updates with activities and info.
• Create and manage affiliate accounts in Salesforce.
• Assist Data Sales Manager with data tasks and reporting.
• Process affiliate commission payments and resolve related queries.
• This is an in-office role with no travel initially.

Skills

Inside Sales

Account Management

CRM (Salesforce)

Relationship Building

Prospecting & Outreach

Tools

Salesforce

Job description

About The Company

Currencies Direct was formed in 1996 and has grown to become one of the largest digital FX and international payment platforms. The Group operates across five brands with our global team of over 600 staff across offices in the UK, India, Spain, Portugal, Ireland, Australia, South Africa, and the USA. Currencies Direct combines a fully-digital product offering for both consumers and businesses with award-winning customer service, helping over 115,000 customers move £10 billion per year with us.

About Our Group

Backed by influential private equity investors Palamon Capital and Corsair Capital since 2015, Blackstone Tactical Opportunities made a £140 million strategic investment to accelerate the Company’s growth ambitions in early 2022, resulting in the formation of our holding Group Redpin.

At Redpin, our mission is to bring global citizens and businesses together by simplifying life’s most important payments. Our world-class payments network and human centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. We are reshaping the age-old property market by connecting the dots across the entire ecosystem, from buyers and sellers to legal service firms and title companies to property management, banks and real estate agents.

Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide, working together to connect the dots for hundreds of thousands of customers around theworld. Our B2B and Real Estate solutions are designed to streamline transactions and enhance user experience across the globe.

About The Role

Are you seeking an opportunity to have an impact, innovate through your problem solving, and grow professionally? In this role you will act as an account manager for a book of existing and recently lapsed FX partners. Supporting both Currencies Direct & Exchange4Free, you will aim to retain and improve productivity of existing partners, while working to regenerate inactive partner accounts.

What You’ll Do

• You will liaise with a wide variety of existing or lapsed partners across a number of specific vertical markets
• Initially working to reestablish relations with lapsed partners within our network, while working closely with the existing Sales team
• Collaborate with the sales team to identify and grow opportunities within the territory
• Calling and setting up meetings for the sales team
• Handle inbound sales queries and gather referral information from partners whilst providing accurate product and service details
• Liaise with sales & dealing teams to provide and receive updates related to customer transactions
• Keep the CRM (Salesforce) updated with daily activity and customer information
• Create and manage affiliate accounts on Salesforce, loading leads, meetings, and activity logs for the BDEs.
• Assist the Data Sales Manager with data capturing, data cleaning, and general reporting tasks.
• Handle administrative tasks related to affiliate commission payments, including query resolution.
• This is an in-office role with no travel required initially

What You’ll Need

• You are a motivated and detail oriented Inside Sales Account Manager with a strong understanding of customer relationship management
• You have the ability to work independently while collaborating with cross‑functional teams makes you a key asset in driving business growth
• A commitment to customer service with a proactive mindset to encourage sales & referrals
• High drive and ability to maintain high levels of activity

Bonus Points

• Fluency in Afrikaans
• Any European language (written and spoken) a major plus

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together. Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.