ACCOUNT MANAGER - PERFORMANCE MARKETING

CMG (Connective Media Group); South Africa; Remote; ZAR 420,000 - 660,000; Full time

Job summary

CMG (Connective Media Group) is a US-based performance marketing agency with a global workforce, specializing in the healthcare sector. We help healthcare brands maximize ROI through data-driven strategies, precision targeting, and measurable results that fuel sustainable growth.

As an Account Manager, you will lead client communications, nurture relationships across stakeholders, and ensure delivery against SLAs in a fully remote setup.

Qualifications

• 3+ years experience in Account Management in the digital marketing space or agency environment.
• Relationship builder who can quickly build rapport with clients.
• Ability to understand and overcome challenges with your clients.
• Solutions and outcomes focused.
• Can effectively manage multiple projects and work with various teams in a fast paced environment.
• Have a positive and can-do attitude.

Responsibilities

• Lead communication for clients and provide customer service within your assigned portfolio.
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipate customer needs.
• On-board new clients, and present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolios.
• Work with SEO, PPC,CRM and Web teams to ensure cutting-edge strategies & complimenting campaigns.
• Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
• Responsible for ongoing training education to stay up to date with changes and developments in the industry.

Skills

Client relations

Project coordination

Communication skills

Strategic thinking

Tools

CRM systems

SEO tools

PPC platforms

Web builds

Job description

CMG is a US-based performance marketing agency with a global workforce, specializing in the healthcare sector. We help healthcare brands maximize ROI through data-driven strategies, precision targeting, and measurable results that fuel sustainable growth.

Agile, entrepreneurial, and results-obsessed, CMG combines deep healthcare knowledge with cutting-edge performance marketing to deliver impact where it matters most: driving client growth and measurable return on investment.

As an Account Manager, you will be responsible for:

• Lead communication for clients and provide customer service within your assigned portfolio
• Develop and grow relationships with all client stakeholders.
• Maintain client satisfaction via service levels and anticipate customer needs.
• On-board new clients, and present company documentation for client onboarding and reporting.
• Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
• Identify and pursue profitable growth opportunities in existing client portfolios.
• Work with SEO, PPC,CRM and Web teams to ensure cutting-edge strategies & complimenting campaigns.
• Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
• Responsible for ongoing training education to stay up to date with changes and developments in the industry.

Requirements

• 3+ years experience in Account Management in the digital marketing space or agency environment.
• Relationship builder who can quickly build rapport with clients.
• Ability to understand and overcome challenges with your clients
• Solutions and outcomes focused
• Can effectively manage multiple projects and work with various teams in a fast paced environment
• Have a positive and can-do attitude.
• HUGE PLUS: Knowledge and experience in SEO, PPC, Social Media Advertising and Web Builds.

What’s in it for you?

• High accountability, low ego environment
• 100% remote work (Some flexibility on EST timezone)
• Supportive management and colleagues
• Competitive compensation
• Opportunity to make a real and lasting impact