Account Executive (Technology & Public Sector)

Be Different Sa (Pty) Ltd; Gauteng; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

Be Different Sa (Pty) Ltd in Centurion, Gauteng is seeking an Account Executive (Technology & Public Sector) to protect and maximise value from an existing strategic contract, ensuring governance, service performance and commercial outcomes.

You will lead a matrix team, manage stakeholder relationships across the client and public sector, and drive risk, compliance and value realisation while maintaining day-to-day service oversight.

Qualifications

• 8+ years in enterprise technology, managed services or strategic account management.
• Experience with complex contracts and multi-stakeholder governance.
• Executive engagement with governance, escalation and performance discussions.
• Exposure to SLA-driven services, risk reporting and commercial governance.
• Evidence of value realisation, renewal/readiness reporting and contract change management.

Responsibilities

• Maintain an executive, well-governed client relationship with public sector stakeholders.
• Keep a current view of contractual obligations, SLAs, variations and risks.
• Provide oversight of service performance and incident handling without owning service delivery.
• Protect revenue, margin and billing integrity through disciplined reviews and escalations.
• Drive value-realisation linking outcomes to client priorities and renewal readiness.
• Lead a matrix account team with clear ownership and decision routes.

Skills

Executive stakeholder management

Negotiation & governance

Financial literacy

Matrix leadership

Education

Bachelor degree / NQF 7

Postgraduate qualification in business/strategy/public administration

Tools

SIAM

AIOps

Job description

Based on Client Site in Pretoria with some flexibility.

Our client an enterprise technology services company specializing in intelligent digital operations based in Centurion is urgently looking for an Account Executive (Technology & Public Sector) to protect and maintain the value of business' existing technology and public sector relationship by providing integrated stewardship of the client relationship, contractual obligations, service-performance oversight, commercial outcomes, governance, risk and measurable value realisation.

Provide end-to-end stewardship of its existing strategic contract with the This is an established-contract leadership role, not a new-logo sales role and not a substitute for day-to-day service or technical operations.

In order to be considered the following is required:

• 8+ years of relevant experience in enterprise technology, managed services, strategic account management, client governance, contract leadership or a comparable senior environment
• Demonstrated accountability for a complex existing contract or strategic account with multiple stakeholders, material service obligations and commercial consequences
• Executive client engagement experience, including difficult governance, escalation or performance conversations
• Practical exposure to SLA-driven services, service escalations, contractual obligations, commercial governance, audit / risk requirements and evidence-based reporting
• Commercial and financial literacy across revenue, margin, billing, debtors, service credits, forecasts, cost risk and contract change
• Ability to lead a matrix team, establish clear RASCI and hold accountable owners to commitments without relying solely on direct authority
• Strong executive writing, presentation, facilitation, negotiation, dispute-prevention and escalation capability.
• Bachelor degree / NQF 7 in a relevant discipline or equivalent evidence of senior role complexity and impact, subject to approval
• Willingness and eligibility to complete reference, qualification, background, security and client-access checks where required
• Experience in managed services, IT service management, SIAM, observability, AIOps, platform operations, systems integration or telecommunications
• Evidence of producing accepted value-realisation, benefits, adoption, account-maturity or renewal / extension readiness reporting
• Postgraduate qualification in business, strategy, leadership, commercial / contract management or public administration
• ITIL 4, contract / commercial management, project / programme management, COBIT / GRC or strategic account / customer-success development

You will be responsible for delivering:

• A trusted and well-governed executive relationship with client / public sector, supported by deliberate stakeholder coverage and early visibility of material concerns
• A current, controlled view of contractual obligations, SLA commitments, variations, risks, decisions and material client commitments
• Transparent integrated oversight of service performance, major incidents, recurring failures and improvement actions without taking over Service Delivery or technical accountability
• Protected revenue, margin, billing integrity, debtor performance and commercial position through disciplined review and timely escalation
• Evidence-based value realisation linking service outcomes to client / public sector priorities, adoption, maturity and renewal / extension readiness
• Controlled account risk, audit, security, privacy and public-sector governance obligations with accountable closure
• A disciplined matrix account team with clear ownership, decision routes, operating rhythm and continuity
• Integrated client, contract, commercial, governance and value outcome for the account
• Day-to-day service-management execution, SLA process governance, incident/problem / change coordination and operational service improvement
• Project and programme governance, plans, dependencies, delivery controls and approved work packages
• Technical decisions, platform reliability, engineering, remediation, architecture and technical assurance
• Financial control, pricing, billing governance, margin analysis, delegated commercial approvals and financial reporting
• Legal interpretation, formal risk acceptance, compliance, privacy, security policy and assurance decisions

Account Executive (Technology & Public Sector) Centurion, Gauteng, ZA