Account Executive

Ntsumi Hr partners; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Ntsumi Hr Partners is seeking an Account Executive to own the full new business sales cycle for merchant partners. This hunter role focuses on closing deals with disciplined pipeline management and ensuring the right merchants are signed and onboarded efficiently.

You will collaborate with SDRs, Onboarding Specialists and the Head of Marketplace to drive revenue, maintain CRM hygiene, and deliver solid go-live metrics. A proven track record in field sales is required.

Qualifications

• A proven track record in new business or field sales.
• Hunter mentality: energised by closing deals and high-volume outbound activity.
• Strong pipeline and CRM discipline with weekly forecasting and reporting cadence.

Responsibilities

• Source, pitch and close new merchant partners, owning the full sales cycle from discovery to signed agreement.
• Maintain a live, qualified pipeline of 40+ active leads with CRM hygiene updated within 24 hours.
• Ensure 90% of signed merchants go live with first order within 7 days and 80% retention after 90 days.
• Execute merchant agreements on standard terms with documented proof and signed terms.

Job description

THE ROLE:

As Account Executive, you will own the full new business sales cycle for merchant partners, from first outreach through to a signed, fully onboarded agreement. This is a hunter role for someone who is energised by closing deals, disciplined about pipeline management, and genuinely invested in signing the right merchants, not just the most merchants. You will work closely with the SDR team, the Onboarding Specialist and the Head of Marketplace to keep the sales engine running cleanly from lead to live merchant.

KEY RESPONSIBILITIES:

New Business & Revenue Generation

Proactively source, pitch and close new merchant partners, with a target of 20+ signed merchants per month. Own the full sales cycle from first discovery meeting to signed agreement, averaging no more than 14 calendar days.

Convert at least 50% of qualified leads into signed merchant agreements.

Be accountable for the quality of merchants signed, not just the volume: closed merchants are expected to generate a minimum of R150,000 in cumulative sales value within their first 90 days on the platform.

Pipeline Management & Forecasting

Maintain a live, qualified pipeline of 40+ active leads with disciplined CRM hygiene, updated within 24 hours of every merchant interaction.

Respond to all new qualified leads within 4 business hours and schedule first meetings within 48 hours.

Submit an accurate, probability weighted pipeline forecast and weekly reporting summary every Friday.

Merchant Quality & Fit

Sign merchants that align with the approved category and territory mix, avoiding over concentration in any single catchment.

Ensure a smooth go live: at least 90% of signed merchants should process their first customer order within 7 days.

Set merchants up to succeed long term: a minimum of 80% retention is expected 90 days after go live.

Commercial Discipline

Execute all merchant agreements on standard commercial terms (fees, notice periods, settlement cycles), escalating any exceptions for prior approval.

Ensure every signed agreement is complete: verified business documentation, signed terms and conditions, agreed operating hours and a completed product catalogue.

Collaboration & Handoff

Deliver a complete, written handoff brief for every signed merchant to the Onboarding team, including a warm introduction.

Work collaboratively with the SDR team, providing regular, constructive feedback on lead quality.

Share competitive and market intelligence with the Head of Marketplace on a monthly basis.

Professional Standards

Represent the brand professionally in every merchant interaction and maintain strong working knowledge of the platform, commercial model and support services.

Engage actively in training, coaching and performance reviews, and take ownership of your own development.

WHAT WE ARE LOOKING FOR

A proven track record in new business or field sales, ideally within FMCG, retail, hospitality, delivery or on demand platform environments.

A genuine hunter mentality: energised by closing deals and comfortable with high volume outbound activity.

Strong pipeline and CRM discipline, and comfort working to a weekly forecasting and reporting cadence.

Excellent negotiation, listening and relationship building skills across all levels, internal and external.

High attention to detail, particularly around contracts, documentation and commercial terms.

A resilient, self motivated operator who can work independently under pressure.

Strong verbal and written communication skills.

COMPENSATION

Market related basic salary plus a performance based commission structure.

Full details will be shared with shortlisted candidates.