Account & Customer Service Executive

Talent Shore; Wes-Kaap; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Good Basic + KPI bonus monthly

Opportunities for growth and promotion

Great company culture

UK company culture

Job summary

A dynamic service provider based in Cape Town is seeking an Accounts & Customer Success Executive. This role focuses on delivering exceptional customer service by supporting onboarding processes, managing inquiries, and ensuring satisfaction. Candidates should have strong communication skills and a passion for client interactions. Opportunities for growth and KPI-based bonuses are available, with a flexible work structure offering 3 days work from home and 2 days in-office.

Qualifications

• Desire to ensure every customer is happy.
• Passion for outstanding customer service.
• General knowledge of central England's towns and cities.

Responsibilities

• Act as the welcoming voice of the company for customers.
• Handle inbound and outbound inquiries effectively.
• Onboard new customers with data entry.
• Collaborate with Service Delivery Manager, Marketing and Directors.
• Support operations and contribute to KPI reporting.

Skills

Excellent customer service

Strong communication skills

Knowledge of digital platforms

Onboarding

Tools

CRM systems

Email platforms

Job description

Overview

Job Title - Accounts & Customer Success Executive

CAPE TOWN-based (Near the South Suburbs for working at a shared office space 2 days a week)

Accounts & Customer Service Executive Reporting To Service Delivery Manager (day-to-day) Director Team (when required)

Responsibilities

• You will be the confident, welcoming, warm, and informed voice of Greencable - speaking to customers and prospects alike on a regular basis.
• Tackling inbound and outbound enquiries, and converting them into customers via email, phone call and SMS
• Onboarding new customers with data entry on multiple platforms
• Maximising the transactional value of existing customers with strategic conversations
• Regularly reviewing customers in the CRM and making contact where required
• Generating regular reports from our platforms to spot trends, issues and opportunities in order to act upon
• Capitalising on opportunities to either generate profit or create an amazing customer experience
• Taking ownership of assigned KPIs and sharing regular updates with the senior team
• Working with the Service Delivery Manager, Marketing function and Director team
• Collaborating with other departments to streamline operations and improve customer satisfaction
• Supporting general operations in the business when required

Requirements

• Desired skills and experience:
• Excellent customer service with a desire to ensure every customer is a happy customer
• A passion to deliver outstanding customer service and the creation of fantastic relationships
• Good experience of using digital platforms; CRM, mapping, email platforms etc.
• Strong communication skills on an internal and external basis
• General knowledge of central England, and the location of key towns and cities located within it
• Extensive experience in the above is not essential, as training will be provided, but basic demonstrations will be requested during the interview process.

Benefits

• Why Us: We are a small but mighty business making big waves in a multi-billion pound industry. We pride ourselves on delivering truly innovative solutions to our clients blended with exemplary customer service, with both arms of the organisation being rated five stars by its customers.
• Our team is also small, but with rapid growth being recently achieved as well as a lot more to come, this means there will be regular opportunities for growth, development and promotion.
• We are looking for exceptional people to join its team and if you think you’re a cut above the rest and want to work in a business that is moving mountains in its industry, then we can’t wait to meet you.
• Working from home 3 days a week (2 days from a shared office space in the southern suburbs of Cape Town)
• Good Basic + KPI bonus monthly
• Work part of a small but amazing UK company with great company culture while providing fantastic customer service
• Their is growth possibilities to progress to an Account Manager role as a step up