Senior Customer Success Advocate

Placements24; Cape Town; Vor Ort; ZAR 540.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health benefits

Career development

Collaborative culture

Impactful work

Cape Town tech scene

Zusammenfassung

WhatJobs Direct in Cape Town is seeking a Senior Customer Success Advocate to nurture key client relationships, drive retention, and expand service adoption. This on-site role is based in Cape Town, Western Cape, enabling direct collaboration with cross-functional teams.

The ideal candidate will have 5+ years in customer success or account management, strong communication skills, and proven CRM experience (Salesforce/HubSpot).

Qualifikationen

• 5+ years in customer success, account management, or client-facing roles.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation and interpersonal skills.
• Experience with CRM platforms such as Salesforce or HubSpot.

Aufgaben

• Develop and manage relationships with a portfolio of key clients.
• Understand client objectives and help leverage services to reach goals.
• Conduct regular check-ins, business reviews, and strategic planning sessions.
• Identify risks to retention and implement mitigation strategies.
• Drive adoption and expansion of services within accounts.
• Liaise between clients and internal teams to meet needs.
• Onboard new clients with training and support for smooth transitions.
• Gather feedback and advocate for client needs to drive improvements.
• Monitor client health scores and take action to improve them.

Kenntnisse

Customer success

Account management

Communication

Data analysis

Relationship building

Ausbildung

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

HubSpot

Jobbeschreibung

About the Role

WhatJobs Direct is looking for an exceptional Senior Customer Success Advocate to join our dedicated team in Cape Town. This role is crucial for fostering strong, long-term relationships with our valued clients, ensuring they maximize the benefits of our services. The ideal candidate will possess a deep understanding of customer relationship management, excellent communication skills, and a proactive approach to client retention and growth. You will be the primary point of contact for key accounts, guiding them through their journey and ensuring their ongoing satisfaction. This is an on-site position, based in the vibrant city of Cape Town, Western Cape, allowing for direct collaboration and team synergy.

Key Responsibilities

• Develop and maintain strong, trusted relationships with a portfolio of key clients.
• Understand clients' business objectives and help them leverage our services to achieve their goals.
• Conduct regular check-ins, business reviews, and strategic planning sessions with clients.
• Proactively identify potential risks to client retention and implement mitigation strategies.
• Drive adoption and expansion of our services within client accounts.
• Serve as a liaison between clients and internal teams, ensuring client needs are met effectively.
• Onboard new clients, providing comprehensive training and support to ensure a smooth transition.
• Gather client feedback and advocate for client needs internally to drive product and service improvements.
• Monitor client health scores and take appropriate action to improve them.

Requirements

• Minimum of 5 years of experience in customer success, account management, or a related client-facing role.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer service principles and best practices.
• Proven track record of meeting or exceeding retention and expansion targets.
• Ability to analyze client data and identify trends and opportunities.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Must be based in or willing to relocate to Cape Town, Western Cape.
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.

Benefits

• Attractive salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and leadership training.
• Collaborative and innovative work environment.
• Direct impact on client success and company growth.
• Be part of a highly respected team in Cape Town's tech and service industry.