Academic Support Advisor (Johannesburg Campus)

SACAP; Gauteng; On-site; ZAR 320,000 - 450,000; Full time

Job summary

SACAP, The South African College of Applied Psychology, seeks an Academic Support Advisor for its Johannesburg Campus. The advisor provides comprehensive academic guidance, helping students plan studies, develop coping strategies and access resources for success.

The role includes monitoring progress, intervening with at‑risk students, and coordinating with student‑facing teams to support retention and engagement. Reports to the Academic Support Manager.

Qualifications

• Honours degree or 5+ years of cognate experience with strong academic results
• Advanced computer literacy and experience with online systems
• 2 years of full-time experience in Higher Education preferred

Responsibilities

• Provide academic support and development services to empower students to achieve academic success
• Offer guidance on study planning, study strategies and interventions
• Monitor student progress, intervene with at-risk students and support retention efforts

Skills

Leadership

Communication

Conflict resolution

Analytical thinking

Organisational skills

Diversity & inclusion

Education

Honours Degree in Counselling/ Psychology/ Coaching/ Business Management/ Leadership

Tools

Online systems

Job description

SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online.

SACAP is looking to permanently employ an Academic Support Advisor for our Johannesburg Campus.

The Academic Support Advisor plays a pivotal role in providing a full range of academic support and development services to ensure students are empowered to realize their academic success. This position is responsible for helping students succeed academically by offering guidance on study planning, study and coping strategies and interventions, and academic resources. The role will also connect students’ academic interests with their personal and career ambitions.

The Academic Support Advisor is also tasked with monitoring student progress, intervention, and retention of at-risk students.

QUALIFICATIONS AND EXPERIENCE:

• A minimum of an Honours Degree qualification in the discipline of Counselling, Psychology, Coaching, Business Management, Leadership; or at least 5-years’ experience in a cognate field with high academic results
• Advanced computer literacy skills, including online systems
• 2 years of full-time experience, preferably within the field of Higher Education.

SKILLS:

• Strong leadership and management skills, with the ability to motivate and inspire others.
• Excellent communication, interpersonal and conflict resolution skills, with the ability to work effectively with a wide range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to think strategically and make sound decisions.
• Excellent organisational and documentation skills.
• Demonstrated commitment to diversity, equity, and inclusion

PERSONAL ATTRIBUTES:

• Empathic but policy driven
• Self-motivated and holds themselves to a standard of excellence when completing tasks
• Displays high integrity in all situations
• Is diplomatic, professional, and person-centered in their interactions
• Manage stress well and can work under pressure
• Ability to work independently and as part of a team, with the flexibility to adapt to changing circumstances

The role reports directly to the Academic Support Manager and works closely with all student-facing teams.

Operating Hours:

This is a full-time position operating from Mondays to Fridays*:

• Monday to Thursday: 08:30 – 17:00
• Friday: 08:30 – 16:00