ACA Agent

DHL International (Pty) Ltd.; Kempton Park; On-site; ZAR 201,000 - 290,000; Full time

Job summary

DHL Group in Johannesburg (JNB Gateway, Kempton Park) is seeking an ACA Agent to ensure international shipments pass customs smoothly and keep the network moving. You will monitor clearance queues, handle documentation, and prioritize based on schedules to meet deadlines.

We require 2+ years in Courier Exports and 3+ years in a Customs environment, with a solid understanding of clearance processes and DHL systems. Equal opportunity employer welcoming diverse backgrounds.

Qualifications

• 2+ years in Courier Exports.
• 3+ years in a Customs environment.
• Understanding of customs clearance processes.
• Knowledge of DHL operational systems is a major flex.
• Qualifications: Matric (Grade 12) and Logistics degree.

Responsibilities

• Monitor clearance queues and chase down missing shipment information
• Keep systems updated from entry hold right through to release (RLS2)
• Prioritize shipments based on flight schedules and deadlines
• Handle LVM submissions, customs responses, OGA shipments, bonds, XS shipments, and related processes
• Manage declined, released, and low-value shipments
• Update customs statuses and ensure compliance every step of the way
• Deliver first-time-right solutions for customers
• Follow ISO standards and global procedures like a boss
• Jump in and support the team with ad hoc tasks when needed.

Skills

Understanding of customs clearance

Attention to detail

Education

Matric (Grade 12)

Logistics degree

Tools

DHL operational systems

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

ACA Agent

Location: JNB Gateway - Kempton Park

Why You’ll Love This Role

You’ll be the behind-the-scenes hero making sure international shipments don't get stuck in customs. From monitoring clearance queues to managing customs documentation, you’ll help keep our customers happy and our network moving.

Key Responsibilities

• Monitor clearance queues and chase down missing shipment information
• Keep systems updated from entry hold right through to release (RLS2)
• Prioritize shipments based on flight schedules and deadlines
• Handle LVM submissions, customs responses, OGA shipments, bonds, XS shipments, and related processes
• Manage declined, released, and low-value shipments
• Update customs statuses and ensure compliance every step of the way
• Deliver first-time-right solutions for customers
• Follow ISO standards and global procedures like a boss
• Jump in and support the team with ad hoc tasks when needed.

Qualifications & Experience

• 2+ years in Courier Exports
• 3+ years in a Customs environment
• Understanding of customs clearance processes
• Knowledge of DHL operational systems is a major flex
• Qualifications: Matric (Grade 12) and Logistics degree.

If you’re detail-obsessed, customer-focused, and ready to keep international shipments moving, we want to hear from you!

DHL is an Equal Opportunity Employer and celebrates diversity in all its forms. Everyone is welcome to bring their authentic self to work.