RCG Agent

DHL International (Pty) Ltd.; Kempton Park; On-site; ZAR 360,000 - 600,000; Full time

Job summary

DHL Group is seeking a dedicated RCG Agent to oversee SARS submissions, validate shipment data, and ensure cross-border compliance. You will audit submissions, monitor data integrity, and drive improvements in customs processes within a fast-paced environment.

The role focuses on accurate reporting, timely submissions, and proactive issue resolution to maintain smooth logistics operations across borders.

Qualifications

• Matric is required.
• Degree in Customs Compliance/International Trade/Logistics is preferred.
• Minimum 3 years' experience in Express Logistics or customs operations.
• Minimum 2 years' experience with SARS customs reporting processes.
• Experience with import and export customs procedures.
• Ability to work in a high-volume operational environment.

Responsibilities

• Own SARS RCG submissions with timely messaging.
• Reconcile import and export flights daily and validate TDOC submissions.
• Validate HAWB, manifests, and shipment data for accuracy.
• Monitor customs transactions and ensure successful submissions.
• Investigate rejected and failed submissions and escalate risks.
• Maintain detailed audit trails and control logs.
• Produce daily customs reporting dashboards and monitor KPIs.

Skills

Data accuracy

Compliance

Problem solving

Fast-paced environment

Education

Matric

Degree in Customs Compliance/International Trade/Logistics

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role: RCG Agent

RCS Grade: N

Location: JNB Gateway

Are you accurate and thrive in a fast-paced environment?

At DHL Express, every shipment tells a story and we're looking for someone who can make sure those stories move across borders smoothly, compliantly, and on time.

If you're passionate about customs compliance, data integrity, problem-solving, and keeping operations running like a well‑oiled machine, this could be your next big move.

What You’ll Be Doing

Own SARS RCG Submissions

You'll be the brains behind accurate and timely customs messaging by:

• Submitting SARS RCG messages within required timelines
• Reconciling import and export flights daily
• Managing TDOC submissions for arrivals and departures
• Validating HAWB, manifests, and shipment data
• Monitoring customs transactions and ensuring successful submissions

Be the Customs Auditor

Not all shipments go according to plan. That's where you come in.

• Investigate rejected and failed submissions
• Analyse customs error codes
• Resolve reporting exceptions quickly and efficiently
• Escalate critical compliance risks before they become problems
• Maintain detailed control logs and audit trails

Champion Data Accuracy

You’ll make sure our shipment information remains accurate across all operational and customs systems.

• Reconcile shipment records against customs submissions
• Validate shipment information before submission
• Investigate discrepancies and drive corrective action
• Support audits and customs verification activities

Monitor Customs Systems

You’ll be responsible for keeping a close eye on customs messaging flows and system performance.

• Monitor AQM responses and customs status updates
• Investigate failed acknowledgements and exceptions
• Trigger manual interventions when needed
• Ensure customs releases are processed successfully
• Drive compliance excellence by ensuring adherence to SARS customs & legislation

Turn Data into Action

Numbers tell a story, and you'll help us tell it.

• Produce daily customs reporting dashboards
• Monitor compliance KPIs and operational performance
• Track SLA adherence and exception resolution times
• Identify trends and recommend process improvements

Essential Experience & Qualifications

• Matric
• Degree in Customs Compliance/ International Trade/Logistics
• Minimum 3 years' experience in Express Logistics or customs Operations
• Minimum 2 years' experience working with SARS customs reporting processes
• Experience with import and export customs procedures
• Proven ability to work in a high-volume operational environment

DHL is an equal opportunity employer committed to fostering a diverse, inclusive and fair workplace. Employment decisions are based on qualifications, skills, experience, performance and business requirements, without unfair discrimination