RCG Agent

DHL Express; Kempton Park; On-site; ZAR 420,000 - 620,000; Full time

Job summary

DHL Express is seeking a detail-oriented RCG Agent to manage SARS submissions and ensure compliant, on-time customs processes at the JNB Gateway location. You will validate data, maintain audits, and drive accuracy across all shipments.

The role emphasizes monitoring systems, resolving discrepancies, and producing daily dashboards to track KPIs and SLA adherence in a high-volume environment.

Qualifications

• Matric or equivalent.
• Degree in Customs Compliance/International Trade/Logistics.
• Minimum 3 years' experience in Express Logistics or customs Operations.
• Minimum 2 years' experience working with SARS customs reporting processes.
• Experience with import and export customs procedures.
• Proven ability to work in a high-volume operational environment.

Responsibilities

• Submitting SARS RCG messages within required timelines.
• Reconciling import and export flights daily.
• Managing TDOC submissions for arrivals and departures.
• Validating HAWB, manifests, and shipment data.
• Monitoring customs transactions and ensuring successful submissions.
• Investigate rejected and failed submissions, analyse error codes, and escalate risks.
• Maintain detailed control logs and audit trails.
• Produce daily customs reporting dashboards and monitor KPIs.

Education

Matric

Degree in Customs Compliance/ International Trade/Logistics

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role: RCG Agent

RCS Grade: N

Location: JNB Gateway

Are you accurate and thrive in a fast-paced environment?

At DHL Express, every shipment tells a story and we're looking for someone who can make sure those stories move across borders smoothly, compliantly, and on time.

If you're passionate about customs compliance, data integrity, problem-solving, and keeping operations running like a well-oiled machine, this could be your next big move.

What You'll Be Doing

Own SARS RCG Submissions

• Submitting SARS RCG messages within required timelines
• Reconciling import and export flights daily
• Managing TDOC submissions for arrivals and departures
• Validating HAWB, manifests, and shipment data
• Monitoring customs transactions and ensuring successful submissions

Be the Customs Auditor

• Investigate rejected and failed submissions
• Analyse customs error codes
• Resolve reporting exceptions quickly and efficiently
• Escalate critical compliance risks before they become problems
• Maintain detailed control logs and audit trails

Champion Data Accuracy

• Reconcile shipment records against customs submissions
• Validate shipment information before submission
• Investigate discrepancies and drive corrective action
• Support audits and customs verification activities

Monitor Customs Systems

• Monitor AQM responses and customs status updates
• Investigate failed acknowledgements and exceptions
• Trigger manual interventions when needed
• Ensure customs releases are processed successfully
• Drive compliance excellence by ensuring adherence to SARS customs & legislation

Turn Data into Action

• Produce daily customs reporting dashboards
• Monitor compliance KPIs and operational performance
• Track SLA adherence and exception resolution times
• Identify trends and recommend process improvements

Essential Experience & Qualifications

• Matric
• Degree in Customs Compliance/ International Trade/Logistics
• Minimum 3 years' experience in Express Logistics or customs Operations
• Minimum 2 years' experience working with SARS customs reporting processes
• Experience with import and export customs procedures
• Proven ability to work in a high-volume operational environment

We are looking forward to your application.

DHL is an equal opportunity employer committed to fostering a diverse, inclusive and fair workplace. Employment decisions are based on qualifications, skills, experience, performance and business requirements, without unfair discrimination