ABA Clinical Training & Documentation Specialist

Reworks Solutions; South Africa; On-site; ZAR 480,000 - 630,000; Full time

Job summary

Reworks Solutions in South Africa is seeking a Clinical Training & Documentation Coordinator to support our ABA team. You will train RBTs on clinical software, monitor session documentation, and ensure records are completed accurately and on time.

You will maintain documentation standards, answer system questions, follow up on outstanding items, and drive process improvements. CentralReach experience is highly preferred, with exposure to EMR/EHR platforms welcome.

Qualifications

• Experience in healthcare administration, clinical operations, quality assurance, compliance, staff training, or clinical documentation.
• Experience training or onboarding staff on software, systems, or operational processes.
• Strong attention to detail and the ability to identify errors and incomplete records.
• Excellent written and verbal English communication skills.
• Strong organisational and time-management skills, with the ability to manage multiple priorities independently.
• Confidence conducting virtual training sessions and communicating expectations professionally.
• Experience using task trackers, spreadsheets, or similar tools to monitor outstanding work and deadlines.
• The ability to follow through consistently and hold staff accountable for completing required tasks.

Responsibilities

• Staff Training & Onboarding: Conduct virtual training sessions to help RBTs understand how to use clinical software and follow documentation procedures correctly.
• Clinical Documentation Monitoring: Review and track session documentation to identify incomplete, missing, or incorrectly completed records.
• Follow-ups & Accountability: Proactively follow up with RBTs to ensure outstanding documentation is completed within the required deadlines.
• Quality & Compliance: Identify documentation errors and inconsistencies, communicate required corrections, and help maintain accurate clinical records.
• Progress Tracking: Maintain trackers and reports to monitor outstanding documentation, completion rates, and recurring issues.
• Communication & Support: Provide clear instructions, answer process-related questions, and support staff in resolving documentation challenges.
• Process Improvement: Identify recurring issues and help improve training materials, documentation processes, and follow-up procedures.

Skills

Staff Training

Onboarding

Documentation

Quality Assurance

Training Delivery

English Proficiency

Healthcare Ops

Tools

CentralReach

EMR/EHR

Task Trackers

Job description

Reworks Solutions in South Africa is seeking a Clinical Training & Documentation Coordinator to support our ABA team. You will train RBTs on clinical software, monitor session documentation, and ensure records are completed accurately and on time.

You will maintain documentation standards, answer system questions, follow up on outstanding items, and drive process improvements. CentralReach experience is highly preferred, with exposure to EMR/EHR platforms welcome.