5-Star Luxury Hotel Reservations Specialist

Wine Co.; Franschhoek; On-site; ZAR 180,000 - 260,000; Full time

Job summary

ProStaffSelect is seeking a 5-star Hotel Reservations Agent in Franschhoek to act as the brand ambassador, handling luxury bookings via phone, email, and Opera Cloud/Portfolio. You will maximize occupancy and guest satisfaction.

The ideal candidate has 2–4 years in luxury hotel reservations, strong English, meticulous rate accuracy, and excellent communication. Join a boutique, ultra-luxury property renowned for its design and service excellence.

Qualifications

• 2–4 years’ experience in a hotel reservations or front-office role within a luxury 4- or 5-star hospitality environment.
• Solid working experience of Protel PMS.
• Exceptional written and verbal English skills, refined telephone presence, and a calm, consultative demeanor.
• Meticulous accuracy with rates, tariffs, room categories, and bespoke guest preferences.

Responsibilities

• Guest Communication & Inquiries: Respond promptly and professionally to luxury leisure, corporate, and VIP requests via phone, email, and digital channels.
• Sales & Revenue Maximization: Pitch room upgrades, suites, spa packages, dining, and special experiences to drive high-yield revenue.
• Booking & Database Accuracy: Accurately capture guest profiles, preferences, rates, and special requests into Property Management Systems (e.g., Opera Cloud, Portfolio).
• Payment & Invoicing: Send secure payment links, process deposits, handle credit card authorizations, and reconcile billing or credit queries.
• Cross-Departmental Coordination: Liaise closely with Front Office, Concierge, Sales, Revenue Management, and Housekeeping to hand over VIP profiles and custom itineraries.
• Special Arrangements & Itineraries: Coordinate airport transfers, dining reservations, local tours, and personalized welcome amenities.
• Problem Resolution: Handle guest complaints, modify or cancel bookings per policy, and de-escalate sensitive guest issues with empathy.

Skills

English proficiency

Communication skills

Protel PMS

Opera Cloud

Portfolio

Education

Matric Certificate

Tools

Protel PMS

Opera Cloud

Portfolio

Job description

ProStaffSelect is seeking a 5-star Hotel Reservations Agent in Franschhoek to act as the brand ambassador, handling luxury bookings via phone, email, and Opera Cloud/Portfolio. You will maximize occupancy and guest satisfaction.

The ideal candidate has 2–4 years in luxury hotel reservations, strong English, meticulous rate accuracy, and excellent communication. Join a boutique, ultra-luxury property renowned for its design and service excellence.