5* Luxury Hotel Reservations Agent - Franschhoek

Wine Co.; Franschhoek; Vor Ort; ZAR 180.000 - 260.000; Vollzeit

Zusammenfassung

ProStaffSelect is seeking a 5-star Hotel Reservations Agent in Franschhoek to act as the brand ambassador, handling luxury bookings via phone, email, and Opera Cloud/Portfolio. You will maximize occupancy and guest satisfaction.

The ideal candidate has 2–4 years in luxury hotel reservations, strong English, meticulous rate accuracy, and excellent communication. Join a boutique, ultra-luxury property renowned for its design and service excellence.

Qualifikationen

• 2–4 years’ experience in a hotel reservations or front-office role within a luxury 4- or 5-star hospitality environment.
• Solid working experience of Protel PMS.
• Exceptional written and verbal English skills, refined telephone presence, and a calm, consultative demeanor.
• Meticulous accuracy with rates, tariffs, room categories, and bespoke guest preferences.

Aufgaben

• Guest Communication & Inquiries: Respond promptly and professionally to luxury leisure, corporate, and VIP requests via phone, email, and digital channels.
• Sales & Revenue Maximization: Pitch room upgrades, suites, spa packages, dining, and special experiences to drive high-yield revenue.
• Booking & Database Accuracy: Accurately capture guest profiles, preferences, rates, and special requests into Property Management Systems (e.g., Opera Cloud, Portfolio).
• Payment & Invoicing: Send secure payment links, process deposits, handle credit card authorizations, and reconcile billing or credit queries.
• Cross-Departmental Coordination: Liaise closely with Front Office, Concierge, Sales, Revenue Management, and Housekeeping to hand over VIP profiles and custom itineraries.
• Special Arrangements & Itineraries: Coordinate airport transfers, dining reservations, local tours, and personalized welcome amenities.
• Problem Resolution: Handle guest complaints, modify or cancel bookings per policy, and de-escalate sensitive guest issues with empathy.

Kenntnisse

English proficiency

Communication skills

Protel PMS

Opera Cloud

Portfolio

Ausbildung

Matric Certificate

Tools

Protel PMS

Opera Cloud

Portfolio

Jobbeschreibung

# 5\\* Luxury Hotel Reservations Agent - FranschhoekThursday, 22 October, 2026Gavin Smith [phone]FranschhoekThis magnificent 5-star internationally rated hotel offers a selection of uniquely decorated rooms, suites and private villas, each with their signature design and award-winning finishes.**ProStaffSelect** are in search of a **5-star Hotel Reservations Agent** to act as the primary brand ambassador, managing luxury accommodation bookings, maximizing room revenue, and delivering anticipative service via phone, email, and global systems. A dynamic, highly organised and detail-oriented candidate who is able to ensure every guest touchpoint reflects the hotels’ ultra-luxury standards prior to arrival.**MINIMUM REQUIREMENTS*** Matric Certificate.* 2 – 4 years’ experience in a hotel reservations or front-office role within a luxury 4- or 5-star hospitality environment.* Solid working experience of Protel PMS.* Exceptional written and verbal English skills, refined telephone presence, and a calm, consultative demeanor.* Meticulous accuracy with rates, tariffs, room categories, and bespoke guest preferences.* Process excellence and service delivery.* Sustainable quality and attention to detail.**KEY RESPONSIBILITIES****Guest Communication & Inquiries**: Respond promptly and professionally to luxury leisure, corporate, and VIP requests via phone, email, and digital channels.**Sales & Revenue Maximization**: Pitch room upgrades, suites, spa packages, dining, and special experiences to drive high-yield revenue.**Booking & Database Accuracy**: Accurately capture guest profiles, preferences, rates, and special requests into Property Management Systems (e.g., Opera Cloud, Portfolio).**Payment & Invoicing**: Send secure payment links, process deposits, handle credit card authorizations, and reconcile billing or credit queries.**Cross-Departmental Coordination**: Liaise closely with Front Office, Concierge, Sales, Revenue Management, and Housekeeping to hand over VIP profiles and custom itineraries.**Special Arrangements & Itineraries**: Coordinate airport transfers, dining reservations, local tours, and personalized welcome amenities.**Problem Resolution**: Handle guest complaints, modify or cancel bookings per policy, and de-escalate sensitive guest issues with empathySend your CV directly to Gavin Smith Contact: [e-mail]