5-Star Lodge Assistant Manager — Lead Guest Experience Ops

HospitalityandOutdoor; Oos-Kaap; On-site; ZAR 229,000 - 274,000; Full time

Benefits offered by this job

Housing

Meals

Uniform

Job summary

HospitalityandOutdoor is seeking an Assistant Lodge Manager for a prestigious 5-star private game reserve in the Eastern Cape. You will support the Lodge Manager and Owners, oversee guest services, and help run day-to-day operations across departments in a luxury bush environment.

The ideal candidate has at least 2 years’ management experience in a 5-star setting, is fluent in English, and demonstrates strong administration and leadership.

Qualifications

• Fluent in English.
• Hospitality qualification (degree preferred).
• Minimum 2 years of management experience in a 5* environment.
• Strong guest engagement and organizational skills.
• Mature and reliable with leadership ability.

Responsibilities

• Oversee daily guest experience and 5-star service.
• Manage administrative duties and lodge operations.
• Supervise and train staff on SOPs and service standards.
• Coordinate human resources functions, including team performance and development.
• Create and maintain guest service SOPs.
• Monitor and enhance food and beverage service.
• Act as Lodge Manager during absence.
• Report directly to Owners, Operations Manager, and Lodge Manager.
• Deliver exceptional hosting with authority and leadership.

Skills

Guest engagement

Leadership

Administrative skills

Education

Hospitality degree

Job description

HospitalityandOutdoor is seeking an Assistant Lodge Manager for a prestigious 5-star private game reserve in the Eastern Cape. You will support the Lodge Manager and Owners, oversee guest services, and help run day-to-day operations across departments in a luxury bush environment.

The ideal candidate has at least 2 years’ management experience in a 5-star setting, is fluent in English, and demonstrates strong administration and leadership.