Remote Content Moderation & Support Specialist

Newsmatics Inc.; Venezuela; Remote; VES 13,281,000 - 16,903,000; Full time

Benefits offered by this job

Fully remote position

Career growth opportunities

Knowledgeable and friendly team

Job summary

Newsmatics Inc. is seeking a Customer Support Representative to review, moderate, and respond to user inquiries from a fully remote location.

You will engage with the global user community via email and phone, ensuring high-quality support and timely resolution. Ideal candidates have a background in journalism or social sciences, experience in customer support, and top-tier English communication skills (C1).

Qualifications

• Proven experience or educational background in journalism, social sciences, media, or a related discipline.
• Previous experience in a customer support or call centre role.
• Excellent phone, verbal, and written communication skills along with active listening.
• Strong understanding of content moderation best practices.
• Critical thinking and analytical skills.
• Ability to multi-task, set priorities, and manage time effectively in a remote environment.
• Native or proficiency in English (C1).

Responsibilities

• Monitor and review user-generated content to ensure compliance with guidelines and standards.
• Respond to user inquiries and provide excellent customer support through email and phone.
• Handle inbound and outbound calls.
• Identify and elevate potential issues, trends, and concerns to the appropriate teams.
• Collaborate with the customer support team to improve moderation processes and tools.
• Maintain a high level of accuracy and attention to detail in all tasks.
• Participate in regular customer support meetings and training sessions.

Skills

Customer service

Communication skills

Multitasking

Education

Journalism / Social sciences background

Job description

Newsmatics Inc. is seeking a Customer Support Representative to review, moderate, and respond to user inquiries from a fully remote location.

You will engage with the global user community via email and phone, ensuring high-quality support and timely resolution. Ideal candidates have a background in journalism or social sciences, experience in customer support, and top-tier English communication skills (C1).