QRC Manager (Bilingual)

Flowserve Corporation; Barcelona; Presencial; VES 50.847.000 - 76.271.000; Jornada completa

Descripción de la vacante

Flowserve Corporation is seeking a QRC Manager to lead site operations, drive customer experience, and oversee repair scope and manufacturing activities. You will champion safety, quality, and operational excellence while delivering KPI targets and coordinating with Sales, Operations, and Finance.

The role requires 8–10 years of manufacturing operations experience, with expertise in Kaizen/Lean/Six Sigma and ISO quality systems, and strong leadership capabilities.

Formación

• BS or BA in a relevant field and 8–10 years of relevant experience.
• Experience in manufacturing operations management and supervision.
• Knowledge of Kaizen, Lean, Six Sigma, CIP, and 6S methods.
• Familiarity with ISO quality management systems.
• Ability to mentor employees and manage teams.

Responsabilidades

• Drive QRC metrics for YoY safety, quality, operations, and customer experience improvements.
• Enforce safety and quality standards across the site.
• Develop and execute an operations plan including labor absorption, cost management, quality, and maintenance.

Conocimientos

Operations management

Supervision

Kaizen

Lean

Six Sigma

6S

Process improvement

Quality management

Safety leadership

Team leadership

Communication

Educación

Bachelor's degree in relevant field

Herramientas

Excel

PowerPoint

Word

Outlook

MS Office

Descripción del empleo

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The QRC Manager is directly responsible for site leadership and management of all operational aspects of the QRC. The primary objectives of the QRC Manager are to drive market-leading response and customer service with a focus on operational execution. This position is responsible for QRC operational planning, driving the customer experience, repair scope creation, and manufacturing at the site. The QRC Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time repair quotations, direct labor utilization, estimate accuracy, and Warranty.

Responsibilities & Requirements:

• Drive QRC metrics for Year Over Year improvement in Safety, Quality, Operational Excellence, and Customer Experience.

• Enforce uncompromising Safety and Quality expectations by holding site accountable to adhere to safety standards at all times.

• Foster and reward a safety-first culture where everyone understands and owns their role. Drive the development of a mature safely culture with a focus on maintaining high safety standards and performance for the site.

• Prepare and execute an operations plan for the site that includes labor absorption, cost management, quality, efficiency improvements, facility maintenance, and capital management.

• Achieve an industry-leading customer service, focused on delivering improved customer experience with excellent response times and best-in-class quality.

• Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.

• Establish succession planning and a direct labor development program.

• Recruiting, hiring, training, and counseling QRC personnel.

• Ensure proper coordination and interface with Sales, Commercial Operations, Operations, Finance, and other functional stakeholders within the region is occurring at both an individual and team level, to promote collaboration and clear communication on all applicable orders, policies and procedures, and other functional initiatives.

• Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the team.

• Other duties as assigned.

Preferred Experience / Skills:

• Relevant experience in the manufacturing industry of which must include some operations management and supervision.

• Experience in manufacturing process improvement tools like Kaizen, Lean, 6-sigma, CIP, 6S etc. and quality management systems (ISO).

• Experience in a leading and instructional working style which has encouraged team-oriented process, values communication, participation and involvement of others with exposure to mentorship of employees and management training.

• High proficiency in order management tools, software and concepts. Demonstrated ability to improve process and best practices.

• Experience with Microsoft Office tools; Excel, PowerPoint, Word, Outlook, etc.

• Prior experience working the fast-paced and unpredictable environment around repair services.

• Experience in seals, and rotating equipment repair and/or operation is preferred.

• Knowledge of service environment activities including DCI, machining, assembly, test, and field service for seal repairs and rotating equipment.

• BS or BA Degree in relevant field and 8-10 years relevant experience

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-21017

Job Family Group : Operations

Job Family : OP Production Process Management

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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