People Operations & Performance Associate - Remote (LATAM, Bilingual English/Spa

Valatam; Caracas; Remote; VES 9,292,000 - 10,759,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Monthly medical insurance stipend

Birthday & work-anniversary bonuses

Gym & wellness allowance

Company events

Job summary

Valatam is seeking a Remote People Operations & Performance Associate to monitor VA performance, coach, and provide ongoing support. You will analyze performance data, maintain reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Ideal candidates have 2–3 years in people-related roles, strong coaching skills, and proficiency in Google Workspace and Office tools. A quiet home office with reliable internet is required.

Qualifications

• Fluent in English (C1/C2) and Spanish.
• 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination.
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
• Proficient in Google Workspace and Microsoft Office.
• Experience with Asana, Notion, Trello, or similar project management tools.
• Excellent interpersonal and coaching skills with the ability to give constructive feedback.
• Quiet home office with stable internet (≥10 Mbps) and backup connection.
• Bachelor's or Associate's degree preferred.

Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
• Identify performance risks, analyze root causes, and implement timely improvement plans.
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary.
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
• Validate undertime and overtime data for accurate, timely submission to Finance.
• Partner with Account Management to align VA performance with client expectations and address concerns.
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
• Support VA engagement, recognition, development, and retention initiatives.
• Contribute to broader HR programs, new-hire training, and administrative projects.
• Other related tasks as needed.

Skills

Bilingual English/Spanish

KPIs tracking

Coaching & feedback

Communication

Time management

Education

Bachelor's or Associate's degree (preferred)

Tools

Google Workspace

Microsoft Office

Asana

Notion

Trello

Time-tracking tools

Job description

About Valatam

Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025-2026, proof that great work starts with great people.

About The Role

As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.

Key Responsibilities

• Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
• Identify performance risks, analyze root causes, and implement timely improvement plans
• Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary
• Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
• Validate undertime and overtime data for accurate, timely submission to Finance
• Partner with Account Management to align VA performance with client expectations and address concerns
• Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
• Support VA engagement, recognition, development, and retention initiatives
• Contribute to broader HR programs, new-hire training, and administrative projects
• Other related tasks as needed

Requirements

• Fluent in English (C1/C2) and Spanish
• 2-3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
• Experience tracking KPIs, productivity, attendance, deliverables, or service quality
• Proficient in Google Workspace and Microsoft Office
• Experience with Asana, Notion, Trello, or similar project management tools is a plus
• Experience with time-tracking tools is a plus
• Excellent interpersonal and coaching skills, with the ability to give constructive feedback
• Excellent communication and attention to detail
• Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
• Bachelor's or Associate's degree preferred

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience
• Paid time off and performance bonuses
• Monthly medical insurance stipend after meeting eligibility criteria
• Birthday and work-anniversary bonuses
• Gym and wellness allowanceUnlimited online fitness classes
• Company events and Christmas celebrations