Payroll Specialist - Mexico

Remote; Ciudad Bolivia; Presencial; VES 22.452.000 - 49.284.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Co-working budget & IT equipment

Mental health support services

Stock options

Home office budget & IT equipment

Descripción de la vacante

Remote is seeking a Payroll Operations professional for LATAM who will process GP and EOR payrolls globally, ensuring accuracy and compliance. You’ll manage employee data, respond to customer inquiries via Zendesk, and collaborate with vendors to maintain high service standards.

You should bring strong payroll knowledge, Excel/Sheets proficiency, and experience with Brazil and Colombia payroll. Fluent English is required, and you can work from anywhere.

Formación

• Solid knowledge of payroll best practices and local compliance requirements.
• Strong proficiency with Excel and Google Sheets.
• Analytical mindset with problem-solving skills and strong attention to detail.
• Ability to adapt quickly in a fast-paced environment and identify improvement opportunities.
• Proactive attitude to streamline workflows.
• Experience with payroll for Brazil and Colombia.
• Experience with in-house payroll processing, Social Security filings, and vendor management is a strong plus.
• Customer-facing experience, solving problems and guiding clients through payroll processes.

Responsabilidades

• Process Global Payroll (GP) and EOR payrolls accurately and compliantly.
• Update payroll records and employee data in Remote platform and systems.
• Manage Zendesk ticket queue with timely responses.
• Be the main contact for payroll questions with customers and stakeholders.
• Build relationships with payroll vendors for quality service delivery.
• Continuously improve payroll processes and stay updated with internal projects.

Conocimientos

Payroll compliance knowledge

Analytical mindset

Attention to detail

Adaptability

Proactive problem solving

English fluency

Experience with Brazil and Colombia

Customer-facing experience

Herramientas

Excel

Google Sheets

Zendesk

Payroll software

Descripción del empleo

About Remote

Remote is solving modern organisations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

What This Job Can Offer You

This is an exciting time to join our global Payroll Operations team not only because we are growing, but because our teams build the future of Global Payroll by elevating the processes and ways of working in the industry.

What You Bring

• Solid knowledge of payroll best practices and local compliance requirements.
• Strong proficiency with Excel and Google Sheets.
• An analytical mindset with problem-solving skills and strong attention to detail.
• Ability to adapt quickly in a fast-paced, constantly evolving environment, with a passion for identifying improvement opportunities.
• A proactive attitude, always looking for ways to streamline and optimize workflows.
• experience working with payroll for Brazil and Colombia
• Experience with in-house payroll processing, Social Security filings, and vendor management is a strong plus.
• Customer-facing experience, solving problems and guiding clients and prospects through local payroll processes and questions.
• You write and speak fluent English

Key Responsibilities

• Process both Global Payroll (GP) and EOR payrolls, ensuring timely, accurate, and compliant calculations, filings, and reports.
• Update and maintain accurate payroll records and employee data in Remote platform and payroll software systems.
• Manage the Zendesk ticket queue, providing timely and professional responses.
• Act as the main point of contact for customers (GP) and internal/external stakeholders regarding payroll questions and processes.
• Build and maintain strong relationships with payroll vendors, ensuring quality, accuracy, and timely service delivery.
• Continuously improve payroll processes and keep up to date with internal payroll projects and updates
• Ensure full data integrity across all payroll systems and processes

Practicals

• You’ll report to: Payroll Operations Manager Latam
• Team: Operations - Payroll
• Location: You can fulfill this role from any location
• Start date: As soon as possible

Application process

• (async) Profile review
• Interview with recruiter
• Interview with future manager
• Interview with Senior Manager
• Bar Raiser Interview
• Prior employment verification check
• (async) Offer

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap‑labor practices and therefore we ensure to pay above in‑location rates. We hope to inspire other companies to support global talent‑hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job‑related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

The annual salary range for this full‑time position is $26,650—$58,500 USD.

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co‑working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.