Intake Specialist (Bilingual English-Spanish) Remote

CEO Lawyer Personal Injury Law Firm; Venezuela; Remote; VES 30,675,000 - 48,203,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm is seeking an Intake Specialist to serve as the first point of contact for potential clients. You will handle inbound/outbound calls, qualify cases, and guide clients through the intake process using Filevine and related tools.

You must be fully bilingual in English, have a sales background, and be comfortable working remotely with a reliable PC and headset. Prior personal injury experience is a plus.

Qualifications

• Fully bilingual in English required.
• Sales background required.
• Experience in personal injury is a plus.

Responsibilities

• Review emails and chats for new leads and requests.
• Organize contracts, letters, photos, and documents on Dropbox.
• Answer inbound calls and interact with clients and leads with strong service.
• Transfer calls to the appropriate team member as needed.
• Set up Filevine projects for new clients and log updates.
• Register comments, observations, and updates in the system.
• Follow up on leads and maintain high-quality interactions.
• Complete intake for new clients and transfer to Pre-Litigation.
• Send submission emails to Pre-Litigation for new cases.
• Manage clinic referrals considering client location.
• Participate in stand-up and regular team meetings.
• Close contracts.

Skills

Bilingual English

Sales experience

Customer service

Tools

Filevine

Job description

CEO Lawyer The CEO Lawyer Personal Injury Law Firm is dedicated to educating, empowering, and fighting for victims. With offices across the country, no matter where you are injured, our team of experienced lawyers is here to help you. CEO Lawyer is a rapidly growing personal injury law firm headquartered in downtown Atlanta. We are known for our innovative approach to legal services and our commitment to operational excellence.

Core Values

• Trust – We build strong relationships through honesty, transparency, and reliability.
• Humility – We stay open to learning, feedback, and continuous improvement.
• Ethics – We act with integrity and always do what’s right.
• Hunger – We are driven, ambitious, and committed to excellence.
• Education – We value growth, development, and knowledge-sharing.
• Accountability – We take ownership of our actions and deliver on our commitments.
• Respect – We treat everyone with professionalism, empathy, and fairness.
• Teamwork – We collaborate and support each other to achieve shared success.

Summary

As an Intake Specialist you will be our first source of contact with our clients, receiving and making calls to interact with them. In their day-to-day activities, we assist our possible clients in getting compensated for their personal injuries by qualifying their cases and answering any questions they might have.

Responsibilities

• Review emails and chats constantly for new leads, file setups, audits, or other requested needs.
• Organize contracts, termination letters, photos, and other documents on Dropbox.
• Answer all the inbound calls, clients, and leads with great customer service skills.
• Transfer calls to the right member of the team when needed.
• Set up Filevine projects for new clients or the tools requested.
• Register all the comments, observations, and updates.
• Review and look for new contracts to be registered into Filevine.
• Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads.
• Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escal the call to an Intake Specialist.
• Complete the intake process of a new client to be transferred to the Pre-Litigation department.
• Send the submission emails to the Pre-Litigation department for new clients to start the case (notification).
• Complete clinic referrals, taking into consideration the client's location.
• Participate in stand-up meetings, dailies, weeklies, and monthly meetings.
• Close contracts.

Requirements

• Fully Bilingual (English)
• Sales background.
• Experience in personal injury is a plus.
• Your PC or Laptop (A wired connection to your modem is recommended)
• Headset with noise canceling / quiet place to work in

This job is remote, and you will be responsible for your local taxes.