Hybrid IT Systems Administrator & 365 Support Engineer

NeoWork; Porlamar; Híbrido; VES 21.541.202 - 25.683.741; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance for contractors

Holiday pay

Mental health days

Performance-based incentives

Annual review

Descripción de la vacante

NeoWork is seeking a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role blends Tier 2 support with Systems Administration for a 500-user, multi-location organization operating in a hybrid workforce.

You will administer Microsoft 365/E5 services, Entra ID, Intune, Autopilot, and Windows servers, while managing security, identity governance, and endpoint protection across the environment. Strong customer communication and collaboration are required.

Formación

• 3-5 years of progressive IT experience.
• At least 2 years supporting Microsoft 365 environments.
• Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support.
• Experience supporting hybrid workforces and remote users.
• Windows 10/11 and Microsoft 5 administration.
• Active Directory, Entra ID, Intune, and Autopilot.
• Exchange Online and Teams administration.
• SharePoint Online fundamentals.
• DNS/DHCP troubleshooting and Group Policy.
• PowerShell fundamentals and VPN technologies.
• Endpoint security administration.

Responsabilidades

• Serve as the primary escalation point for complex Help Desk issues.
• Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues.
• Support highly technical engineering users and business professionals.
• Manage incidents through resolution while maintaining excellent customer communication.
• Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies.
• Participate in after-hours support rotation as required.
• Mentor Tier 1 technicians and provide technical guidance.
• Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.
• Support Entra ID and Hybrid Active Directory environments.
• Manage user lifecycle activities including onboarding, transfers, and offboarding.
• Maintain security groups, distribution lists, and access permissions.
• Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives.
• Assist with access reviews and compliance activities.
• Administer Microsoft Intune and Windows Autopilot.
• Manage Windows 11 device deployments and lifecycle management.
• Support Android Enterprise and Apple Business Manager deployments.
• Maintain compliance policies, configuration profiles, and security baselines.
• Deploy and troubleshoot software using Intune and related management tools.
• Manage operating system, driver, firmware, and BIOS updates.
• Support Windows Server environments.
• Assist with administration of Dell Hyper-V clusters.
• Perform virtual machine provisioning, monitoring, and maintenance.
• Support enterprise storage, server hardware, and backup systems.
• Administer Active Directory, DNS, DHCP, Group Policy, and file services.
• Monitor infrastructure health using enterprise monitoring platforms.
• Assist with disaster recovery and business continuity initiatives.
• Support Microsoft Defender, endpoint security, and threat remediation activities.
• Assist with phishing investigations and response efforts using KnowBe4.
• Maintain security baselines and patch compliance.
• Participate in vulnerability remediation.
• Assist with audits, policy reviews, and documentation efforts.
• Support Zero Trust and cybersecurity maturity initiatives.
• Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure.
• Support WAN connectivity between company locations.
• Work with networking vendors and internal administrators on escalated issues.
• Develop PowerShell scripts to automate repetitive IT tasks.
• Improve provisioning, onboarding, reporting, and administration processes.
• Identify opportunities to improve service delivery.
• Create and maintain technical documentation and SOPs.
• Contribute to IT modernization initiatives.

Conocimientos

Microsoft 365

Intune

Autopilot

PowerShell

Active Directory

Entra ID

Exchange Online

Teams administration

SharePoint Online

VPN technologies

DNS/DHCP

Cisco networking

Hyper-V

Dell servers

Herramientas

Hyper-V

Dell servers

Descripción del empleo

NeoWork is seeking a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role blends Tier 2 support with Systems Administration for a 500-user, multi-location organization operating in a hybrid workforce.

You will administer Microsoft 365/E5 services, Entra ID, Intune, Autopilot, and Windows servers, while managing security, identity governance, and endpoint protection across the environment. Strong customer communication and collaboration are required.