Public Area Team Leader at InterContinental Dubai Marina

IHG; Are; Híbrido; VES 19.677.000 - 28.110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Training & development

Wellbeing support

Descripción de la vacante

IHG Dubai Marina is seeking a Public Area Team Leader to guide the Public Area Attendants, maintain lobby and guest-facing spaces, and work hands-on alongside the team to achieve the highest standards of cleanliness and presentation.

You will coordinate daily cleaning tasks, conduct inspections, uphold HACCP and safety policies, train staff, and collaborate with other departments to meet guest needs while delivering exceptional service.

Formación

• A hospitality qualification or equivalent experience in a luxury hotel.
• At least 1-2 years in Housekeeping operations.
• Excellent communication, leadership, and problem-solving skills.
• Fluency in English (other languages are a plus).
• Willingness to work shifts, weekends and holidays.

Responsabilidades

• Lead the Public Area team to ensure all hotel public areas are maintained to the highest standards of cleanliness, presentation, and hygiene.
• The Public Area Team Leader is a working lead role: you will supervise the team and also clean alongside with them throughout the shift.
• Coordinate daily cleaning assignments and ensure all tasks are completed efficiently and according to the established schedule.
• Conduct regular inspections of public areas, including lobby, corridors, elevators, restrooms, restaurants, back-of-house areas, and other spaces.
• Ensure cleaning activities follow hotel standards, HACCP, health and safety procedures, and brand standards.
• Monitor use, handling, and storage of cleaning chemicals, equipment, and supplies.
• Train, coach, and guide Public Area Attendants on procedures, equipment, and safety.
• Maintain records and checklists related to cleaning schedules, inspections, and equipment maintenance.
• Support deep-cleaning activities and special cleaning projects as required.
• Collaborate with Housekeeping and other departments to address cleaning requirements and guest requests.
• Respond promptly to guest and colleague requests related to public area cleanliness; resolve issues professionally.
• Keep adequate stock of materials and inform supervisor of replenishment needs.

Conocimientos

Hospitality background

Leadership

Problem-solving

Communication

Guest-focused

Shift flexibility

Educación

Hospitality qualification

Descripción del empleo

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Public Area Team Leader.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Lead the Public Area team to ensure all hotel public areas are maintained to the highest standards of cleanliness, presentation, and hygiene.

• The Public Area Team Leader is a working lead role: you will supervise the team and also clean alongside with them throughout the shift.

• Coordinate daily cleaning assignments and ensure all tasks are completed efficiently and according to the established schedule.

• Conduct regular inspections of public areas, including the lobby, corridors, elevators, restrooms, restaurants, back-of-house areas, and other assigned spaces.

• Ensure all cleaning activities are carried out in accordance with hotel standards, HACCP requirements, health and safety procedures, and brand standards.

• Monitor the proper use, handling, and storage of cleaning chemicals, equipment, and supplies.

• Assist the team with daily cleaning duties and provide guidance and support whenever required.

• Ensure cleaning equipment and machinery are properly maintained and report any defects or maintenance requirements promptly.

• Coordinate with the Housekeeping and other hotel departments to address cleaning requirements, guest requests, and operational needs.

• Respond promptly to guest and colleague requests related to public area cleanliness and ensure issues are resolved professionally.

• Train, coach, and guide Public Area Attendants on cleaning procedures, equipment usage, safety practices, and hotel standards.

• Ensure adequate stock of cleaning materials and amenities and inform the supervisor of replenishment requirements.

• Report any damages, maintenance issues, lost and found items, or safety hazards observed in public areas.

• Maintain proper records and checklists related to cleaning schedules, inspections, and equipment maintenance.

• Support deep-cleaning activities and special cleaning projects as required.

• Maintain a professional and positive working relationship with colleagues and other departments.

• Perform any other duties and responsibilities as assigned by the Housekeeping Management team.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.

• Learn new skills, receive mentorship, and have opportunities for career growth.

• Be part of a supportive team that values collaboration and fun.

• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A hospitality qualification or equivalent experience in a luxury hotel.

• At least 1-2 years in Housekeeping operations.

• Excellent communication, leadership, and problem-solving skills.

• Fluency in English (other languages are a plus).

• A confident presence, guest-focused mindset, and flexibility to work shifts, weekends, and holidays.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job?

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.