Asistente de Apoyo en Terreno (RVA)

UN Atlas; Caracas; Presencial; VES 10.939.000 - 21.878.000; Jornada completa

Descripción de la vacante

IOM Venezuela is seeking a Field Support Assistant to provide direct operational support for the AVRR program, family reunification, and resettlement cases. The role focuses on assisting migrants at airports, terminals, and field sites, ensuring safe and dignified services in line with SOPs.

The position requires strong integrity, empathy, and teamwork, with 2+ years in humanitarian field support or related work.

Formación

• Education: University degree in Social Sciences, International Relations, Law, or related field; or secondary education with four years of relevant experience.
• Two years of experience in field operational or logistical support for humanitarian programs or direct assistance to migrants or vulnerable individuals.

Responsabilidades

• Provide direct support at airports, land terminals, and intervention points for AVRR, family reunification, and resettlement activities.
• Assist in organizing information sessions and AVRR assistance in the field.
• Facilitate the orderly and safe flow of migrants during reception at airports.
• Verify required documentation and report inconsistencies.
• Support local logistics for reception, including scheduling and transportation.
• Assist with post-arrival or pre-departure assistance according to IOM procedures.
• Support registration and updating of field case information for AVRR.
• Guide migrants on process requirements and escalate complex queries to supervisor.
• Maintain respectful and empathetic interactions with vulnerable individuals.
• Identify initial indicators of vulnerability and report them.
• Report operational, security, or protection incidents immediately.
• Assist in preparing field reports and participate in security briefings.

Conocimientos

Integrity

Teamwork

Empathy

Communication

Detail orientation

Discretion

Protection focus

Educación

University degree in Social Sciences / IR / Law

Secondary education + 4 years experience

Descripción del empleo

Organizational context: The International Organization for Migration (IOM) in Venezuela implements Assisted Voluntary Return and Reintegration (AVRR) projects for Venezuelan migrants returning voluntarily. The role supports the AVRR program, family reunification, and resettlement cases, ensuring activities are conducted safely, with dignity, and in compliance with IOM standards. The position focuses on direct assistance to migrants and operational-logistical support.

Job purpose: The Field Support Assistant (RVA) provides direct operational support in the field for the Assisted Voluntary Return and Reintegration (AVRR) program, as well as for family reunification and resettlement cases. This role ensures that all activities are executed safely, with dignity, efficiently, and in accordance with IOM's Standard Operating Procedures (SOPs), policies, and principles. A key focus is on direct assistance to migrant individuals and providing logistical-operational support. The position operates under the direct supervision of the AVRR Field Support Associate in Caracas, contributing to the safe, orderly, and humane migration management efforts of the IOM.

Responsibilities: Provide direct support at airports, land terminals, and other intervention points for AVRR, family reunification, and resettlement activities. Assist in organizing and executing information sessions and AVRR assistance in the field. Facilitate the orderly and safe flow of migrants during reception assistance at airports. Verify required documentation, ensuring completeness and compliance with AVRR procedures, and report any inconsistencies. Support local logistics for reception assistance, including scheduling and transportation. Assist with post-arrival or pre-departure assistance according to IOM financial and internal control procedures. Support the registration and updating of field case information for AVRR. Guide migrants on process requirements and stages, escalating complex queries to the supervisor. Maintain respectful, empathetic, and professional interactions, especially with vulnerable individuals. Identify initial indicators of vulnerability (health, disability, child protection) and report them promptly. Immediately report any operational, security, or protection incidents. Support operational coordination with local support staff and field counterparts. Assist in preparing field reports on AVRR activities, including attendance numbers, operational incidents, and relevant observations. Support monitoring, audits, or supervision visits. Participate in operational meetings and security briefings as required. Adhere to IOM data protection principles and AVRR procedures.

Education: Secondary education with four years of relevant work experience, OR a University Degree in Social Sciences, International Relations, Law, or a related field with two years of relevant professional experience. Universities must be listed in the UNESCO World Higher Education Database.

Work experience: A minimum of two years of experience in field operational or logistical support for humanitarian programs, or direct assistance to migrant populations or vulnerable individuals.

Skills: Integrity, professional ethics, teamwork. Sensitivity, empathy, effective communication. Operational and logistical support in field conditions. Ability to apply registration, documentation, and follow-up procedures. Confidentiality and discretion in handling sensitive documentation. Human Rights and Protection focus for recognizing vulnerability indicators.

Required languages: Spanish

Desired languages: