Asistente de Terreno (RVA)

UN Atlas; Caracas; In loco; VES 16.408.000 - 27.347.000; Tempo pieno

Descrizione del lavoro

The International Organization for Migration (IOM) is seeking a field operations assistant to support AVRR, family reunification, and resettlement activities in Venezuela. The role focuses on direct field engagement, logistics, and safeguarding principles in line with IOM SOPs.

Responsibilities include on-site support at points of entry, information sessions, document verification, and coordination with local staff. Fluency in Spanish is required with strong ethics and human rights focus.

Competenze

• Secondary education with four years of relevant work experience, OR a university degree in a related field.
• Experience in field operational or logistical support for humanitarian programs.
• Ability to work with migrants and vulnerable individuals, with strong ethics.

Mansioni

• Provide direct support at airports, land terminals, and other intervention points for AVRR, family reunification, and resettlement.
• Organize and execute field information and orientation sessions for AVRR.
• Facilitate safe and orderly reception of migrants at airports.
• Verify documentation completeness and report inconsistencies.
• Support local logistics for reception, including scheduling and transportation.
• Assist in registering and updating AVRR case information in the field.
• Guide migrants on process requirements and stages; escalate complex queries.
• Maintain respectful communication, especially with vulnerable individuals.
• Identify indicators of vulnerability and report them promptly.
• Report operational, security, or protection incidents and support coordination.
• Assist in monitoring, audits, and supervision visits as required.

Conoscenze

Integrity

Professional ethics

Teamwork

Empathy

Effective communication

Field operations

Logistics support

Documentation

Confidentiality

Human Rights Protection

Formazione

Bachelor’s or higher in Sociology

Bachelor’s or higher in Social Work

Bachelor’s or higher in International Relations

Bachelor’s or higher in Education

Bachelor’s or higher in Law

Bachelor’s or higher in Political Science

Bachelor’s or higher in Public Administration

Descrizione del lavoro

Organizational context: The International Organization for Migration (IOM) implements Assisted Voluntary Return and Reintegration (AVRR) projects in Venezuela for Venezuelan migrants returning voluntarily. The selected candidate will provide direct operational support in the field for AVRR, family reunification, and resettlement activities, ensuring safe, dignified, and efficient execution aligned with IOM standards and principles.

Job purpose: This role provides essential direct operational support in the field for the Assisted Voluntary Return and Reintegration (AVRR) program in Venezuela, as well as for family reunification and resettlement cases. The primary purpose is to ensure that all activities are executed safely, with dignity, and efficiently, adhering strictly to IOM's Standard Operating Procedures (SOPs), policies, and guiding principles. A key focus is on direct engagement with migrant individuals and providing crucial logistical and operational assistance, all under the direct supervision of the AVRR Field Support Officer in Valencia.

Responsibilities: Provide direct support at airports, land terminals, and other intervention points for AVRR, family reunification, and resettlement activities. Assist in organizing and executing field information and orientation sessions for AVRR. Facilitate the orderly and safe flow of migrants during reception assistance at airports. Verify the completeness of required documentation, reporting any inconsistencies to the supervisor. Support local logistics for reception assistance, including scheduling and transportation. Aid in the delivery of post-arrival or pre-departure assistance according to IOM financial and internal control procedures. Assist in registering and updating AVRR case information in the field. Guide migrants on process requirements and stages, escalating complex queries. Maintain respectful and empathetic communication, especially in vulnerable situations. Identify potential indicators of vulnerability (health, disability, child protection) and report them promptly. Immediately report any operational, security, or protection incidents. Support operational coordination with local support staff and field counterparts. Assist in preparing field reports on AVRR activities, including attendance and operational observations. Support monitoring, audits, and supervision visits. Participate in operational meetings and coordination activities as required. Uphold IOM data protection and confidentiality principles. Receive and apply strategic guidelines for standardized field procedure execution. Assist with other AVRR program tasks as needed.

Education: Complete secondary education with four years of relevant work experience, OR a University Degree in Sociology, Social Work, International Relations, Education, Law, Political Science, Public Administration, or a related social science/humanities field, with two years of relevant professional experience. Accredited universities are those listed in the UNESCO World Higher Education Database.

Work experience: One year of experience in field operational or logistical support for humanitarian programs, or direct assistance to migrant populations or vulnerable individuals.

Skills: Integrity, professional ethics, teamwork. Sensitivity, empathy, effective communication. Field operational and logistical support. Ability to apply registration, documentation, and follow-up procedures. Confidentiality and discretion. Human Rights and Protection focus for identifying vulnerability indicators.

Required languages: Spanish

Desired languages: