Agente Semibilingüe de Servicio al Cliente | Crecimiento

Concentrix; Estado Mérida; On-site; VES 10,772,000 - 16,158,000; Full time

Job summary

Concentrix Merida is seeking an Agente MID - Semibilingüe to handle inbound and outbound calls and online inquiries. You will deliver friendly, efficient customer service, resolve routine issues, and adapt to changing client requirements in a dynamic environment.

Ideal candidates will have intermediate to advanced English, a high school diploma, and at least six months of call center experience. A team-oriented approach and strong communication skills are essential for success.

Qualifications

• Intermediate to advanced English level required.
• High School diploma or equivalent is required.
• Minimum of 6 months experience in call center customer service.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client needs.
• Provide customer service support and resolve routine problems.
• Communicate clearly and professionally to deliver a great customer experience.

Skills

Excellent communication

Written and verbal communication

Multitasking

PC navigation

Attention to detail

Adaptability

Patience with customers

Team player

Shift rotation

Problem solving

Education

High School diploma or equivalent

Job description

Concentrix Merida is seeking an Agente MID - Semibilingüe to handle inbound and outbound calls and online inquiries. You will deliver friendly, efficient customer service, resolve routine issues, and adapt to changing client requirements in a dynamic environment.

Ideal candidates will have intermediate to advanced English, a high school diploma, and at least six months of call center experience. A team-oriented approach and strong communication skills are essential for success.