Administrative Assistant

Virtustant; Venezuela; Presencial; VES 20.339.000 - 30.508.000; Jornada completa

Descripción de la vacante

Virtustant in Venezuela is seeking a highly organized Administrative Assistant to manage daily office tasks and customer communication in a busy environment. You will handle leads, calls, schedule appointments, support field crews, and perform various admin duties.

The ideal candidate communicates confidently by phone, delivers excellent customer service, and can switch between tasks quickly. Prior experience with CRM software, English fluency, and strong multitasking are required.

Formación

• Experience in administration, customer service, scheduling, dispatch, or similar roles.
• Strong CRM software experience.
• Excellent verbal and written English communication skills.
• Comfortable handling customer calls and communicating with customers in North America.
• Strong organizational and multitasking skills.
• Ability to think quickly and solve problems.
• Thrives in a fast-paced environment with changing priorities.
• Attention to detail and accurate record-keeping.
• Basic computer skills and ability to learn new software quickly.
• Ability to understand maps and geographic locations for scheduling.

Responsabilidades

• Answer and manage incoming customer calls professionally and kindly.
• Monitor new leads from the company website, Facebook, email, and other sources.
• Follow up with potential customers about estimates and their decision to move forward.
• Schedule estimates and appointments based on crew availability and location.
• Coordinate with sales representatives, owners, and installation crews for efficient scheduling and dispatch.
• Keep customer information, notes, appointments, and follow-ups accurate in the CRM.
• Handle data entry and other office tasks as needed.
• Assist with social media posts and basic content creation when needed.
• Help resolve customer questions or concerns with professionalism and empathy.
• Quickly switch between different tasks and priorities during the day.

Conocimientos

CRM software

English communication

Organization

Multitasking

Problem solving

Fast learning

Customer service

Scheduling

Dispatch experience

Geography for scheduling

Descripción del empleo

Job Title: Administrative Assistant

Our client is a growing company that provides exterior services for homes and businesses, focusing on gutters, soffit, fascia, screening, and property upgrades.

Job Description:

We need a highly organized and proactive Administrative Assistant. You will manage daily office tasks and customer communication in a busy environment. You will handle incoming leads and calls, follow up with customers, schedule appointments, support field crews, and complete various administrative duties.

The best candidate thinks quickly and can easily switch between tasks. You should communicate confidently by phone and provide excellent customer service, even in difficult situations.

Responsibilities of the role:

• Answer and manage incoming customer calls professionally and kindly.
• Monitor new leads from the company website, Facebook, email, and other sources.
• Follow up with potential customers about estimates and their decision to move forward.
• Schedule estimates and appointments based on crew availability and location.
• Coordinate with sales representatives, owners, and installation crews for efficient scheduling and dispatch.
• Keep customer information, notes, appointments, and follow-ups accurate in the CRM.
• Handle data entry and other office tasks as needed.
• Assist with social media posts and basic content creation when needed.
• Help resolve customer questions or concerns with professionalism and empathy.
• Quickly switch between different tasks and priorities during the day.

Required Experience and Qualifications:

• Previous experience in administration, customer service, scheduling, dispatch, or a similar job.
• Strong experience using CRM software.
• Excellent verbal and written English communication skills.
• Comfortable handling customer calls and communicating with customers in North America.
• Strong organizational and multitasking skills.
• Ability to think quickly and solve problems on your own.
• Comfortable working in a fast-paced environment where priorities change quickly.
• Strong attention to detail and ability to keep records accurate.
• Basic computer skills and ability to learn new software quickly.
• Ability to understand maps and geographic locations for scheduling.

Preferred Skills:

• Experience in home services, construction, or property services.
• Previous scheduling or dispatch experience.
• Experience with RingCentral or similar phone systems.
• Experience creating social media posts or basic graphic content.
• Experience working with customers in the United States.

Personality:

• Bubbly and friendly with a natural phone presence.
• Highly focused on customer service.
• Quick-witted and able to think on your feet.
• Empathetic and patient with customers.
• Organized and able to manage multiple tasks at once.
• Proactive and willing to take responsibility for problems.
• Comfortable working under pressure without becoming overwhelmed.
• A fast learner who can quickly understand and apply processes independently.

Schedule:

Full-time, approximately 40 hours per week.

Aligned with U.S. business hours.

The schedule may vary based on business needs.

The role is expected to be busy and requires flexibility, especially during high volumes of calls and leads.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.