Appointment Setter

Virtustant; Venezuela; A distancia; VES 25.424.000 - 45.763.000; Jornada completa

Descripción de la vacante

Virtustant is seeking a bilingual Appointment Setter to support patients through scheduling and onboarding while delivering front-office support for medical nutrition therapy services.

You will coordinate appointments, assist onboarding to the virtual consultation platform, verify information, and liaise with internal teams to ensure a smooth patient experience. Strong English, healthcare familiarity, and tech comfort are required.

Responsabilidades

• Schedule and manage patient appointments.
• Assist patients with onboarding to the virtual consultation platform.
• Support patient intake and verify information.
• Communicate with patients via phone, email, and chat.
• Maintain accurate records of patient interactions.
• Collaborate with internal teams to ensure a smooth patient experience.

Descripción del empleo

Job Title: Appointment Setter

About the Company:

Our client specializes in connecting patients with Registered Dietitians for medical nutrition therapy and counseling.

Job Description:

They are looking for a bilingual Appointment Setter to support patients through the scheduling and onboarding process while providing excellent front-office support.

Responsibilities of the role:

• Schedule and manage patient appointments.
• Assist patients with onboarding to the virtual consultation platform.
• Support patient intake and verify information.
• Communicate with patients via phone, email, and chat.
• Maintain accurate records of patient interactions.
• Collaborate with internal teams to ensure a smooth patient experience.

Required Experience and Qualifications:

• Previous experience in a medical office, healthcare administration, or similar environment.
• Fluent in English
• Strong computer skills and ability to troubleshoot basic technical issues.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work the required full-time schedule.

Preferred Skills:

• Experience with telehealth or virtual consultation platforms.
• Patient coordination or appointment-setting experience.Knowledge of medical terminology.

Personality:

• Patient, empathetic, and service-oriented.
• Highly organized and dependable.
• Tech-savvy and quick to learn new systems.
• Strong problem-solving skills and able to remain calm under pressure.

Software & Tools:

• Medical scheduling software.
• Phone, email, and chat communication tools.

Schedule:

Full-Time (40 hours/week)

Shift: 8:00 AM - 5:00 PM PST or 9:00 AM - 6:00 PM PST

Days: 5 days per week (Sunday always off; rotative Saturday work with a weekday off in exchange)

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.