Zoo Guest Shuttle Driver

The Maryland Zoo in Baltimore

Baltimore (MD)

On-site

USD 21,000 - 28,000

Full time

9 days ago

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Benefits offered by this job

24 days PTO

Sick and Safe Leave

Medical, dental, vision

401(k) with employer match

Job summary

The Maryland Zoo in Baltimore is seeking a Guest Services Agent - Driver to transport guests safely between designated areas using shuttles, mobility vehicles, and train, while delivering outstanding customer service.

The role requires a flexible schedule including weekends and holidays, a valid driver’s license, and the ability to stand for long periods. You’ll support Zoo operations, welcome guests, and help ensure a positive, safe experience for all visitors.

Qualifications

Must be 21 years old and hold a valid driver’s license.
Ability to stand for an eight-hour shift and walk large areas of the Zoo.
Flexible schedule to include weekends, holidays, and special events.
Excellent verbal communication and customer-focused demeanor.

Responsibilities

Transport guests safely to and from designated locations on shuttles, mobility vehicles, and train.
Drive in compliance with licensing, safety policies, and Zoo rules.
Greet guests, provide information, and assist with daily operations.
Monitor guest safety around equipment and assist with loading/unloading.
Provide exceptional internal and external customer service.