Zoo Guest Experience Specialist

City of Abilene; Abilene (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

City of Abilene's Zoo seeks an entry level Guest Services Associate to welcome visitors, answer questions and share information about zoo functions and activities. You will support the Guest Service Managers with administrative tasks and handle guest inquiries, directions, and payments.

This role requires flexibility for nights, weekends, and holidays and the ability to work outdoors in heat or cold. A high school diploma or GED is required, and operation of city vehicles may be required for 18+

Qualifications

• Experience in customer service is preferred but not required.
• Ability to handle cash and payments accurately.
• Clear verbal and written communication with guests.
• Maintain professional demeanor with visitors and staff.

Responsibilities

• Greets and directs visitors to the Abilene Zoo as well as answer general questions.
• Provides administrative support for the Guest Service Managers and Assistant Managers.
• Assists with general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities.
• Processes incoming and outgoing calls, register payments, reservation and visitation paperwork, equipment operation, and food preparation.
• Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assist with guest surveys and other reports.
• Guest Services employees over 18 years of age may operate a City vehicle and/or motorized equipment (trains, gators and golf carts).
• May assist with other Guest Services operations.

Skills

Customer service

Cash handling

Communication

Time management

Professionalism

Education

High school diploma or GED

Job description

City of Abilene's Zoo seeks an entry level Guest Services Associate to welcome visitors, answer questions and share information about zoo functions and activities. You will support the Guest Service Managers with administrative tasks and handle guest inquiries, directions, and payments.

This role requires flexibility for nights, weekends, and holidays and the ability to work outdoors in heat or cold. A high school diploma or GED is required, and operation of city vehicles may be required for 18+