Zoo Society Billable 1 - Zoo Guest Services - TE

Abilene Zoological Gardens; Abilene (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Abilene Zoological Gardens in Abilene, TX is seeking a Guest Services representative to greet visitors, answer questions, process payments, and provide information on zoo activities. This entry level role supports Guest Service Managers and may operate a city vehicle under supervision.

Qualifications include a high school diploma or GED, strong customer service and cash handling skills, and ability to work flexible hours including nights and weekends in outdoor conditions.

Qualifications

• Entry level position; preference for previous customer service experience.
• High school diploma or GED required.

Responsibilities

• Greets and directs zoo visitors; answers general questions.
• Provides administrative support for Guest Service Managers.
• Handles guest inquiries, directions, and information on zoo activities.
• Processes payments, reservations, and visitation paperwork.
• Maintains and inventories equipment and spaces.

Skills

Customer service

Cash handling

Communication

Time management

Education

High school diploma or GED

Tools

Computer literacy

Job description

General Description

Under general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic.

Supervision Exercised

This position does not exercise supervisory duties.

Important and Essential Duties

• Greets and directs visitors to the Abilene Zoo and answers general questions.
• Provides administrative support for the Guest Service Managers and Assistant Managers.
• Assists with general customer services functions including answering guest inquiries, giving directions, and providing information of zoo functions and activities.
• Processes incoming and outgoing calls, registers payments, reservation and visitation paperwork, equipment operation, and food preparation.
• Maintains, inspects, cleans, takes inventory, and follows policies and procedures of assigned equipment, areas, and surrounding spaces.
• Assists with guest surveys and other reports.
• Guest Services employees over 18 years of age may operate a City vehicle and/or motorized equipment (trains, gators and golf carts).
• May assist with other Guest Services operations.

Other Job Related Duties

Perform other job related duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Administrative and office management principles, procedures and practices.
• Basic math skills including addition, subtraction, multiplication, division, and percentages.
• The safe operation of equipment/vehicles.

Skill To

• Operate a computer and other office equipment.
• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Efficiently and accurately manage cash handling functions.
• Interact with zoo guests in a professional and courteous way.

Ability To

• Maintain confidentiality of client information.
• Work independently.
• Demonstrate a positive attitude and initiative.
• Organize and plan work activities to meet deadlines.
• Use resourcefulness and tact when dealing with upset customers.
• Accommodate changing work priorities.
• Follow and enforce the Abilene Zoo rules, policies and procedures.
• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

• Experience: This is an entry level position, but preference may be given to individuals with previous customer service experience.
• Education/Training: A high school diploma, GED, or in the process of obtaining either is required.
• License or Certificate: Train Operation requires staff members to be a minimum 18 years of age with a valid driver’s license. Food Handlers Permit will be required if preparing food.

Special Requirements

• Bloodborne Pathogens training and HazCom training are required within 60 days of employment.
• Requires staff members to be a minimum of 16 years of age.
• Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
• Must be able to work in outdoor conditions and in extreme heat and cold.
• Physical strength demands: Sedentary – lifting of no more than 10 pounds; Light – lifting no more than 20 pounds, carrying up to 10 pounds; Medium – lifting no more than 50 pounds, carrying up to 25 pounds; Heavy – lifting no more than 100 pounds, carrying up to 50 pounds; Very Heavy – team lifting over 100 pounds, carrying more than 50 pounds.

Physical Demand Codes

• N = No
• E = Extensive (100 – 70% of the time)
• M = Moderate (60 – 30% of the time)
• I = Infrequent (20 – 10% of the time)
• A = Almost Never (<10% of the time)

Code / Task

• E standing
• A sitting
• M walking
• M lifting
• M carrying
• I pushing/pulling
• I overhead work
• I fine dexterity
• I kneeling
• I crouching
• A crawling
• I bending
• I twisting
• A climbing
• A balancing
• E vision
• E hearing
• E talking
• Other: _____________________