Zoo Guest Experience Lead - Part-Time, Free Membership

Dundee Township Park District 42 131; Carpentersville (IL); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Free zoo memberships

Free/discounted district programs

Access to Credit Union

Job summary

Dundee Township Park District is seeking a Zoo Guest Services Lead to oversee daily front-of-house operations at Randall Oaks Zoo. This part-time role suits a motivated leader who excels at guest service and team supervision.

You will work 20 hours weekly, Monday–Friday 8:30 AM–12:30 PM, with occasional weekends and events. Benefits include zoo memberships and access to district programs. Bilingual English/Spanish encouraged.

Qualifications

• Three years of hospitality, guest services, or related experience preferred.
• Leadership or supervisory experience is highly valued.
• Strong organizational and customer service skills.

Responsibilities

• Oversee the guest experience across the Zoo and front-of-house operations.
• Open and prepare front-of-house each day and manage daily activities.
• Handle cash, credit card and other transactions accurately.
• Maintain inventory for gift shop and concessions.
• Lead and supervise seasonal cashiers.
• Complete inspections and operational records in a timely manner.
• Monitor grounds, signage, walkways, and safety equipment.

Skills

Leadership

Customer service

Organization

Communication

Cash handling

Bilingual English/Spanish

POS systems

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Dundee Township Park District is seeking a Zoo Guest Services Lead to oversee daily front-of-house operations at Randall Oaks Zoo. This part-time role suits a motivated leader who excels at guest service and team supervision.

You will work 20 hours weekly, Monday–Friday 8:30 AM–12:30 PM, with occasional weekends and events. Benefits include zoo memberships and access to district programs. Bilingual English/Spanish encouraged.