Zoo Events Lead: Operations & Guest Experience

Abilene Zoological Gardens; Abilene (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Outdoor work

Job summary

Abilene Zoo is seeking a lead events operations role to oversee the preparation, execution, and post-event wrap-up for a variety of Zoo events and rentals. This position coordinates set-up, guest services, inventory, equipment and timelines to ensure events are organized, welcoming, and successful.

The role requires on-site leadership, the ability to work independently, and collaboration with internal Zoo divisions.

Qualifications

• High school diploma or GED required.
• One year of experience in event operations, hospitality, or facility operations is preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Coordinate event setup and teardown with staff, vendors, and guests.
• Respond to guest and operational needs during events with professionalism.
• Maintain inventory and equipment between events and ensure safety procedures are followed.
• Provide on-site customer service to rental clients and Zoo guests; support post-event evaluations.
• Operate or supervise operation of vehicles and small machinery as trained.

Skills

Event operations

Customer service

Inventory management

Equipment operation

Safety procedures

Team coordination

Communication

Education

High school diploma or GED

Driver's license

Tools

Forklift certification

Scissor lift certification

Golf cart operation

Job description

Abilene Zoo is seeking a lead events operations role to oversee the preparation, execution, and post-event wrap-up for a variety of Zoo events and rentals. This position coordinates set-up, guest services, inventory, equipment and timelines to ensure events are organized, welcoming, and successful.

The role requires on-site leadership, the ability to work independently, and collaboration with internal Zoo divisions.