Zone Supervisor

University of Scranton, Department of Communication & Media; Scranton (Lackawanna County); On-site; USD 42,000 - 61,000; Full time

Job summary

The University of Scranton, Department of Communication & Media, seeks a Zone Supervisor to oversee custodial staff across campus regions. The role ensures staffing, training, and safety procedures are followed, with emphasis on weather response and event support.

Ideal candidates will have strong planning, communication, and leadership skills, plus experience with work order systems and time management. This is a full-time, on-site position with weekend and evening requirements.

Qualifications

• High school diploma or equivalent.
• Three consecutive years of supervisory experience preferred.
• Experience with work order systems and basic computer skills.

Responsibilities

• Plan and assign efficient work schedules for custodial staff.
• Supervise and evaluate staff performance and attendance.
• Address performance or behavioral concerns with coaching and recordkeeping.
• Inspect facilities for cleanliness, safety, and repairs; report defects promptly.
• Manage snow removal and weather-related custodial needs.
• Support campus events including weekends and after-hours activities.

Skills

Staff supervision

Customer service

Planning & scheduling

Communication

Word processing

Spreadsheets

Time management

Education

High school diploma

Tools

Work order system

Job description

Position Details

Position Information

Position Title Zone Supervisor Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

About

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

[e-mail]

[phone]

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University of Scranton is a Catholic and Jesuit university animated by the spiritual vision of Saint Ignatius Loyola, a tradition of excellence, and a commitment to the common good. The University is a community dedicated to the formation of students, and to the freedom of inquiry and personal development fundamental to the growth in wisdom and integrity of all who share its life.

Department Facilities Job Purpose

A Zone Supervisor provides direct oversight and management of custodial staff for a specific region(s) of the campus. A Zone Supervisor is responsible for ensuring that staff are trained, assigned, supported, and assessed as they care for university facilities, assist in ongoing operations and events, and respond to weather and other emergencies. This is an essential position and is expected to be available in emergencies.

Essential Duties

• Plans, coordinates, and assigns efficient and effective work schedules and other duties to employees, including supervising and approving staff time and attendance records.
• Supervises and evaluates custodians ’performance of assigned duties and responsibilities through regular and random reviews of work assignments and techniques
• In consultation with the Assistant Director, Facilities Operations identifies and addresses any job-related performance or behavioral concerns through coaching, counseling, or other means, maintaining appropriate records of all steps taken.
• Regularly and frequently inspects buildings for cleanliness, needed repairs, and safety compliance and ensures that custodians also observe and report defects or deterioration in a timely manner using the system to enter new work order as required,
• Supervises cleanup required during and following severe weather incidents, including snow removal from winter storms.
• Supports essential University events and activities that often take place on weekends, including Commencement, Orientation, Move-in, Open Houses and other events.
• Actively encourages a safe work environment by enforcing all safety rules and programs and identifying and reporting any safety concerns within the assigned zone.
• Ensures that work orders assigned to the zone(s) are properly completed and updated in the system and prepares reports of work activities, including inspection logs and personnel records, as requested.
• Reviews all upcoming events and event work orders for the zone(s) daily, communicating with applicable staff and departments regarding any special setup needs or other support that may be required
• Remains current on procedures and practices and conducts onboarding training for new employees on custodial responsibilities that are unique to the zone(s), and ongoing training for all staff on the safe and proper use of current and new cleaning equipment, supplies and techniques.

Additional Skills Required

• Commitment to customer service when working with students, parents, faculty, staff, and guests on campus.
• Ability to plan, organize, control, and direct all aspects of custodial responsibilities for all assigned facilities in the zone(s), ensuring a high level of productivity.
• Must be accessible and available in the event of emergencies and weather events or when needed to meet the ongoing missions of the University
• Must possess good oral and written communication skills to direct staff effectively and convey Facilities Operations leadership points. Ability to express ideas effectively and concisely is essential
• Must possess skills in word processing and spreadsheets and be able to learn and use a work order management system that includes entering and closing work orders.
• Ability to meet deadlines and make sound decisions sometimes under stress is required
• Must be able to work safely around mechanical and/or electrical hazards, building materials, and chemicals.
• The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy.
• Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission.

Minimum Education Requirements

High school diploma or equivalent required.

Preferred Requirements

Preferred Education Minimum Job Experience Requirements

Three (3) consecutive years of supervisory experience is required. An equivalent combination of supervisory experience and education may also be considered (i.e., substituting higher education credits on a year-for-year basis, with 30 credit hours considered one year of college).

Preferred Qualifications Years of Experience 3 University Classification Maintenance FLSA Classification Non-Exempt Schedule/Work Hours Sunday-Thursday, 3:00 pm-11:30 pm. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12