Zone Supervisor

55 Compass Connections; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

55 Compass Connections in San Antonio is seeking dedicated individuals to oversee facility operations and ensure safety for children in their care. The ideal candidate will have fluency in both English and Spanish, along with previous experience in a related field.

Responsibilities include supervising daily activities, implementing safety protocols, and maintaining comprehensive documentation. Certifications in first aid and CPR are required. We offer a supportive environment focused on personal growth and professional development.

Qualifications

• 1+ years of related experience or training required; 2+ years preferred.
• First aid and CPR certifications are required.
• Must pass pre-employment background checks.

Responsibilities

• Supervise facility operations and daily interactions with service population.
• Ensure safety protocols are implemented during emergencies.
• Complete timely and accurate documentation.

Skills

Fluency in English

Fluency in Spanish

Crisis intervention skills

Computer literacy

Ability to work independently

Education

High school diploma or equivalent

2-year Associate degree or two years of college-level coursework

Job description

Language Requirement

Fluency in English and Spanish is required.

Academic Requirement

Required – High school diploma, or equivalent. Preferred – 2-year Associate degree from accredited program/institution, or two or more years of college‑level coursework in a related field.

Certifications

First aid, CPR, Emergency behavior intervention.

Work Experience

Required – Minimum of one (1) year of related experience and/or training; Preferred – Two (2) plus years of related experience and/or training.

Critical Action Items & Measurable Deliverables

• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Report all serious incident and daily activities to the Shelter Manager.
• Assist with the development of shift schedules and staff assignments to ensure the safety of the service population and coworkers.
• Monitor, coordinate, and delegate daily facility operations tasks as needed throughout the shift.
• Know the procedures for and monitor proper dispensing of non‑prescription medications when medical staff are not on duty.
• Supervise the general interaction of the service population by promoting positive interaction between children, encouraging children to take on responsibility in the daily routine.
• Plan, organize, and supervise activities for children in accordance with the daily activity schedule.
• Identify routine maintenance work/repair and report it to the Shelter Manager.
• Participate in scheduled meetings, in‑service training, and team decisions.
• Assist in the household laundry of linens, children’s clothing and routine cleaning of bedrooms and living areas.
• Ensure that records regarding clothing and personal items are maintained and updated in an accurate and timely manner.
• Assume responsibility for scheduling air and ground transportation of the service population when needed.
• Work evenings, weekends, and holidays as needed or requested by position supervisor.
• Implement Compass Connections safety protocols including evacuating with the children and other staff in case of an emergency.
• Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.

Other Responsibilities

• Supervise the unit managers assigned to this position and solicit ideas from providing constructive feedback to all supervised staff regarding work habits, communication, and safety.
• Mentor and assist new hires and coworkers during the general observation training period.
• Complete timely and accurate documentation in accordance with agency policies and procedures and contract and regulatory requirements and standards.
• Frequently transverse from one area of the physical plant to another.
• Meet all deadlines required by program supervisor and federal partners.

Requirements

• Pass a pre‑employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre‑employment and biennial criminal background checks.
• Demonstrate the ability to:
  • Respond sensitively and competently to the service population’s cultural and socio‑economic characteristics.
  • Work collaboratively with other staff members, service providers and professionals.
  • Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
  • Work in a fast‑paced environment and maintain emotional control and professional composure at all times.
  • Maintain computer literacy required to meet the responsibilities of the position.
  • Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.

Vaccination Requirement

All employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

English (United States)

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA)), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.