Zone Manager

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Professional training opportunities

Exclusive perks and campus discounts

Comprehensive benefits package

Job summary

University of North Carolina at Chapel Hill is seeking a Zone Manager in Housekeeping Services. You will supervise 10–30 employees and direct daily cleaning operations across multiple campus buildings, ensuring safe, efficient, and high-quality service.

The role requires a valid North Carolina driver’s license, a high school diploma or equivalent, and flexibility for varied shifts including nights and weekends. It offers comprehensive benefits and opportunities for professional growth.

Qualifications

• Demonstrated supervisory experience in custodial or institutional housekeeping operations.
• Excellent customer service with clear, professional verbal and written communication.
• Strong knowledge of team cleaning processes and safety requirements; able to train housekeeping staff.

Responsibilities

• Direct daily cleaning operations for a designated group of university buildings.
• Oversee 10–30 employees and manage ~500,000 sq ft of space across various facilities.
• Coordinate custodial operations for student housing and campus events as needed.

Skills

Supervisory experience

Customer service

Microsoft Office

Education

High school diploma or equivalent

Job description

Salary Grade Equivalent

Salary Grade Equivalent NC09 / GN09

Working Title

Working Title Zone Manager

Position Number

Position Number 00018474

Vacancy ID

Vacancy ID P021487

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week 40

Work Schedule

M-F, 11:00pm – 7:00am (employee would report to work Sunday night at 11:00pm to begin work week).

Must be able to flex work schedule for campus events on various shifts.

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full‑time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Housekeeping Services is comprised of a staff of more than 400 employees who provide cleaning service and floor care to more than 40,000 campus customers in the maintenance and operation of the University’s 18 million plus square feet over 300 teaching, research, medical, administrative, residential, athletic and library buildings. Housekeeping Services is committed to fostering a culture of civility and respect for its diverse workforce as part of its commitment to being a leading building and environment services organization within a leading public institution.

Position Summary

The Zone Manager is one of approximately 20-25 supervisors responsible for organizing and directing the daily cleaning operations for a designated group of University buildings. Each Zone Manager oversees 10-30 employees and manages an average of 500,000 square feet of space, including offices, lounges, restrooms, student housing, classrooms, laboratories, entrances, exits, and stairwells. Each Zone Manager’s assigned area may require additional expertise in one or more areas. These may include expertise in housing and residential student facilities in a campus setting, including management of custodial operations for student residences, including preparation and turnover of housing units during summer and academic transitions; research, laboratory, or medical environments, including procedures for contamination containment, hazardous waste handling, and compliance with environmental health and safety regulations; academic and administrative settings, including maintenance of classrooms, offices, meeting spaces, and historically significant structures or holdings; and special event and athletic facilities, including coordination of housekeeping support for athletic events, academic gatherings, campus-related community events and other high traffic campus activities.

* Must have a valid NC Driver’s License or ability to obtain one prior to start date.

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience. Some positions may require certification or eligibility for certification.

Management Preferences

Demonstrated supervisory experience in custodial or institutional housekeeping operations, preferably within an academic setting, student residential housing environment, or medical/research facility. Demonstrates excellent customer service with clear, professional verbal and written communication to building occupants and stakeholders. Strong knowledge of team cleaning processes including proper cleaning techniques and safety requirements to train Housekeepers. Proficiency using Microsoft Office Suite programs. Strong interpersonal skills.

Required Licenses/Certifications

* Must have a valid NC Driver’s License or ability to obtain one prior to start date.

Special Physical/Mental Requirements

This position is designated as mandatory and requires the employee to report to work to support critical University operations during adverse weather or other emergency conditions, including public health emergencies or situations that may result in University closure. Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. Work is routine and repetitive in nature and may require strenuous physical exertion. Employees be able to move objects weighing up to 50 lbs. and climb stairs with or without reasonable accommodation.

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Position/Schedule Requirements Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Non-Healthcare TB exposure, On-call occasionally, Overtime, Rotating shifts occasionally, Valid NC Driver’s License, Weekend work occasionally

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• List of References

Optional Documents

• Curriculum Vitae / Resume
• Cover Letter

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Building Environmental Services Supervisor position.
  • High school diploma/GED, Associate's, Bachelor's, Master's, or Doctorate and at least one year of experience in related field.
  • Combination of post high school education and/or experience in related field to equal at least 1 year
  • Did not complete high school but have a combination of high school education and related experience to equal 5 years (ex. 3 years of high school and 2 years experience)
  • None of the above
• * Mandatory employees are employees whose presence is required to ensure that essential University operations continue without interruption during adverse weather or emergency events, including a public health emergency. Mandatory and Communicable Disease Mandatory Employees are expected to report to work or remain on the job, and if deemed necessary by their supervisor, to work a differing schedule or shift than normally assigned. Do you have the ability to serve as a mandatory or communicable disease mandatory employee and report to work in support of essential (mandatory) University operations, even under conditions that may require the University to close?
  • Yes
  • No
• * Please describe your supervisory experience.

  (Open Ended Question)

• * How many years of Institutional cleaning (university or medical setting) do you have?
  • 0-5 months
  • 6-12 months
  • 1-2 years
  • 3+ years
• * Do you currently have a valid North Carolina Driver’s License or the ability to obtain a valid North Carolina Driver’s License by your potential start date?
  • Yes
  • No
• * Are you able to move objects weighing up to 50 lbs with or without reasonable accommodation?
  • Yes
  • No
• * Please describe any team cleaning housekeeping experience you have.

  (Open Ended Question)

• * Can you describe your experience maintaining housekeeping operations in a large venue such as a sports arena, stadium, or event facility?

  (Open Ended Question)