Zipline Guide

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Omni Homestead Resort & Spa in Virginia is seeking a Canopy Tour Zipline Guide to provide exceptional guest service and safety on the Canopy Tour. The role involves leading groups, performing pre-tour safety briefings, and guiding guests along high-altitude courses while maintaining equipment and course readiness.

Responsibilities include assisting with guest check-in, coordinating waivers, ensuring proper gear, and coordinating with the Canopy Tour director for maintenance and safety.

Qualifications

• Must be able to stand for 8+ hrs per day.
• Comfortable working in extreme weather conditions.
• CPR and First Aid certification is desired.
• Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.

Responsibilities

• Demonstrate strong customer service skills.
• Assist desk staff with check in process, waivers and storing belongings.
• Greet guests and give an introductory orientation talk.
• Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.
• Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.
• Inform Canopy Tour director of any maintenance needs on the course.
• Guide groups of up to 8 guests on the Canopy Tour, and demonstrate proficiency in the multitude of skills required to guide.
• Ensure that all procedures covered in the Guide Training Manual are followed.
• Respond when necessary to evacuate participants from the course.
• Provide a friendly and welcoming atmosphere for Canopy Tour guests.
• Assist in operating the Williwaw Dual Racing Zip
• Current First Aid/CPR Certification is required of all guides.

Job description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:

The Zipline Guide will have excellent communication, customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet.

Responsibilities:

• Demonstrate strong customer service skills.
• Assist desk staff with check in process, waivers and storing belongings.
• Greet guests and give an introductory orientation talk.
• Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.
• Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.
• Inform Canopy Tour director of any maintenance needs on the course.
• Guide groups of up to 8 guests on the Canopy Tour, and demonstrate proficiency in the multitude of skills required to guide.
• Ensure that all procedures covered in the Guide Training Manual are followed.
• Respond when necessary to evacuate participants from the course.
• Provide a friendly and welcoming atmosphere for Canopy Tour guests.
• Assist in operating the Williwaw Dual Racing Zip
• Current First Aid/CPR Certification is required of all guides.

Qualifications:

• Must be able to stand for 8+ hrs per day.
• Comfortable working in extreme weather conditions.
• CPR and First Aid certification is desired.
• Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.