Zipline Guide – Luxury Resort Canopy Tour Lead

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Omni Homestead Resort & Spa in Virginia is seeking a Canopy Tour Zipline Guide to provide exceptional guest service and safety on the Canopy Tour. The role involves leading groups, performing pre-tour safety briefings, and guiding guests along high-altitude courses while maintaining equipment and course readiness.

Responsibilities include assisting with guest check-in, coordinating waivers, ensuring proper gear, and coordinating with the Canopy Tour director for maintenance and safety.

Qualifications

• Must be able to stand for 8+ hrs per day.
• Comfortable working in extreme weather conditions.
• CPR and First Aid certification is desired.
• Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.

Responsibilities

• Demonstrate strong customer service skills.
• Assist desk staff with check in process, waivers and storing belongings.
• Greet guests and give an introductory orientation talk.
• Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.
• Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.
• Inform Canopy Tour director of any maintenance needs on the course.
• Guide groups of up to 8 guests on the Canopy Tour, and demonstrate proficiency in the multitude of skills required to guide.
• Ensure that all procedures covered in the Guide Training Manual are followed.
• Respond when necessary to evacuate participants from the course.
• Provide a friendly and welcoming atmosphere for Canopy Tour guests.
• Assist in operating the Williwaw Dual Racing Zip
• Current First Aid/CPR Certification is required of all guides.

Job description

The Omni Homestead Resort & Spa in Virginia is seeking a Canopy Tour Zipline Guide to provide exceptional guest service and safety on the Canopy Tour. The role involves leading groups, performing pre-tour safety briefings, and guiding guests along high-altitude courses while maintaining equipment and course readiness.

Responsibilities include assisting with guest check-in, coordinating waivers, ensuring proper gear, and coordinating with the Canopy Tour director for maintenance and safety.