Zipline Course Manager - 2027 Season

Denali Park Adventures; Alaska; On-site; USD 26,000 - 34,000; Full time

Job summary

Denali Park Adventures is hiring to manage our zipline site during operating hours. You will ensure smooth tours, maintain safety standards, and communicate with sales and shuttle teams.

This role requires leadership, hands-on site maintenance, and a proactive approach to risk management. Ideal candidates bring 5+ years in guest service and zipline or challenge course experience, a clean MVR, and the ability to lead a team in Alaska’s demanding environment.

Qualifications

• Minimum 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• Minimum 5 years working in the zipline / challenge course industry.
• Clean MVR.
• Ability to stand for long periods and work on feet up to 11 hours.
• Flexible scheduling and safety-first mindset.
• Calm, clear thinking in high-stress situations.
• Ability to develop and maintain a positive team.
• Proactive in weather-impacted operations and course maintenance.
• Strong written and verbal communication; CPR/First Aid certified.

Responsibilities

• Assist General Manager with necessary tasks and staff oversight.
• Oversee staff, coach and manage performance.
• Delegate work to Assistant Course Manager.
• Assist in periodic course inspections.
• Care and maintenance of zipline course and equipment.
• Plan and execute pre-season staff training.
• Coordinate pre-season opening and post-season shutdowns.
• Assist with risk management and safety policy updates.
• Support equipment purchases and staff evaluations.
• Support social media efforts for the company.
• Track staff training hours and safety records weekly.
• Maintain equipment inspection system and grounds.
• Attend weekly MGMT meetings and plan staff communications.
• Assist with special events and supplies reordering.
• Oversee housing management and related operations.

Skills

Staff management

Customer service

Safety awareness

Communication

First Aid/CPR

Scheduling/coordination

MVR clearance

Social media support

Team supervision

Equipment maintenance

Education

No specific degree required

Tools

Skid-steer

Mini-excavator

Job description

Career Opportunities with Denali Park Adventures

A great place to work.

Responsible for managing zipline site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Assist General Manager with all necessary tasks.
• Oversee staff, correct, coach and manage staff.
• Manage and delegate work to Asst. course manager.
• Assist General Manager with “Periodic Course Inspection”
• Primary care and maintenance of the zipline course and equipment.
• Assist in planning and execution of pre-season staff training.
• Pre-season opening, and post season shut down of zipline operations.
• Assist General Manager in course risk management and policy.
• Assist General Manager in equipment purchases.
• Assist General Manager with staff evaluations.
• Assisting the General manager with social media.
• Primary tracking and organizing of staff training hours.
• Primary tracking and organizing of company safety records.
• Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing property / grounds.
• Weekly meetings with General Manager and Assistant Course Manager.
• Assist General Manager with planning staff communications.
• Assist General Manager with special events.
• Tracking and assisting with reordering of supplies.
• Assist General Manager in overseeing housing management.

Required Qualifications:

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• Minimum 5 years working in the zipline / challenge course Industry.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 11 hours a day.
• Flexibility with scheduling.
• Must have a “Safety First” mentality.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• 5 years managing in a fast-paced, guest service atmosphere.
• Experience on multiple courses.
• Professional rescue and ropes training or certifications.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Experience operating skid-steer and mini-excavator a major plus.
• Experience working in seasonal tourism a major.
• Proficient computer skills in both Mac & PC.
• Proficient with social media.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay is DOE: $22 ($20 hourly base wage + $2 per hour end of season bonus)