Zingerman's Roadhouse Roadshow/To-Go Area Floor Leader

Zingerman; Ann Arbor (MI); On-site; USD 17,000 - 30,000; Full time

Job summary

Zingerman’s Roadhouse is seeking a Roadshow/To-Go Area Floor Leader in Ann Arbor, MI. This full-time role offers 32–35 hours per week with shifts starting early morning and late afternoon/evening, including weekends.

The ideal candidate leads by example, trains staff on the Roadshow program, and maintains exceptional guest service across walk-up, roadshow, drive-thru, and phone channels, while coordinating with FOH/BOH teams.

Qualifications

• Experience training and coaching staff on the spot.
• Strong interpersonal relations with staff.
• Servant leadership aligned with Zingerman’s principles.

Responsibilities

• Greets guests and delivers the Zingerman’s Experience.
• Leads SOP drafting and models proper behavior.
• Manages orders for shifts and timing.
• Knows menu items, wines, and beverages.
• Maintains Roadshow and FOH areas; coordinates with FOH/BOH.
• Completes Supervisor Passport and Training Compact.
• Participates in meetings and huddles.
• Writes shift notes after each shift.
• Maintains communication with management and leadership.
• Stays to meet shift needs; supports transitions.

Skills

FOH systems

Staff training

Interpersonal skills

Servant leadership

Attention to detail

Tools

Slack

Email

Job description

Zingerman’s Roadhouse is hiring a Roadshow/To-Go Area Floor Leader!

Full-time 32 - 35 hours/week

Must be able to work at least Four AM (6:30am - 2:30pm) and PM (2pm - 10/11pm) shifts with weekend availability

Compensation: $12.00/hour plus tips (Average $22/hour)

Success Patterns / Requirements

The ideal candidate for this position:

• Successfully utilizes front of house operating systems using appropriate and available technology
• Demonstrates a passion for serving all Walk-Up, Roadhouse Park, Drive-Thru, and Phone guests while using the 3 Steps to Giving Great Service and 5 Steps to Handling a Customer Complaint
• Has experience and success in training and coaching staff members in the moment
• Has a reputation for excellent relations with all staff

Desired Personal Characteristics

• Servant leadership management style in-line with Zingerman’s Guiding Principles and Statement of Beliefs
• Passionate about great food, great service, great finance, and great coffee and pastries!
• Detail oriented
• Comfortable following established systems, helping create new systems, or solving problems on the fly, depending on the situation
• Can handle complexity and paradox
• High level of interest in learning about food, people, and business
• Possesses strong interpersonal skills

Performance Expectations

Essential Functions:

• Greets all guests and delivers the Zingerman’s Experience to everyone
• Helps with the SOP drafting process of new systems and leads by example
• Does all ordering for the shifts they lead in proper timing
• Speaks knowledgeably about all menu items, including wines and specialty beverages
• Keeps up-to-date on Roadshow Slack and ZCoB Email
• Staff performance issues are swiftly written up and PU’s delivered
• Able to quickly learn (if not already knowledgeable) how to prepare all Roadshow menu items and espresso beverages
• Leads Roadshow/To-Go area staff in cleaning and maintaining all Roadshow and Front of the House areas, furniture, equipment and fixtures, coordinating with the FOH and BOH on all the above
• Completes Supervisor Passport within the stated time frames and continues to live the Training Compact.
• Actively participates in 1+1 Work
• Attends the RS Supervisor Meeting, FOH Manager/Supervisor meeting and All-Staff huddle each week in addition to monthly Roadshow meetings and Service Group, when able
• Consistently writes shift notes in a timely manner after every shift they lead
• Establishes and maintains good communication and a positive working relationship with the Roadhouse management team and Managing Partner
• Stays until shift needs are met, effective morning transition to PM Supervisor or coordinated effort with closing Front of the House manager
• Inspires co-workers and staff to work effectively as a team