Shift Lead – Rapid City, SD

Ziggi’s Coffee, LLC; Rapid City (SD); On-site; USD 19,000 - 25,000; Full time

Job summary

Ziggi’s Coffee in Rapid City, SD is seeking a Shift Lead who champions our people-first values while guiding the team to deliver friendly, efficient service. You will lead by example in daily operations, support baristas and volunteers, and help sustain a welcoming store environment.

Responsibilities include training staff, maintaining policy adherence, communicating performance insights to management, and ensuring accurate money handling, inventory checks, and customer satisfaction throughout

Qualifications

• Previous Shift-Lead experience preferred in food or retail
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture

Responsibilities

• Maintain effective communication with staff, managers, and the store owner, articulating wins and opportunities for improvement
• Ensure staff adhere to policies and uphold core values
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members
• Address process deviations proactively, correcting team members and delegating tasks to maintain flow
• Handle customer complaints with professionalism and empathy, turning challenges into positive experiences
• Count registers, complete safe drops, balance the change box, split tips, and manage daily deposits
• Understand and uphold Mystery Shopper standards and train staff accordingly
• Prepare daily recap of store metrics, including deposits and Sales Per Man Hour (SPMH)
• Conduct monthly inventory assessments to ensure proper stock levels
• Create a welcoming atmosphere for customers and improve service processes
• Stay updated on new menu items and promotions and share with staff and customers
• Assist in maintaining cleanliness and organization within the store

Skills

Shift-lead experience

Organizational skills

Multitasking

Communication

Team culture

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment